General Manager ARLO

Overview:
As the ARLO General Manager, you will be responsible for overseeing all aspects of our upscale dining outlet. You will manage the front-of-house team, coordinate with culinary staff, and curate an unforgettable guest experience. This role calls for a seasoned leader with a deep understanding of high service standards, wine and spirits knowledge, and a talent for fostering a high-performing team culture. Pay Range: $85,000.00 - $90,000.00

Responsibilities:

1. Guest Experience
   • Oversee and enhance the guest experience to ensure an exceptional and seamless service.
   • Engage with guests to personalize their dining experience and respond promptly to any inquiries or special requests.
2. Team Leadership
   • Recruit, train, and manage a team of fine dining servers, hosts, and support staff, promoting a culture of excellence and accountability.
   • Conduct regular performance evaluations, provide feedback, and identify growth opportunities for team members.
3. Operational Management
   • Oversee day-to-day operations, including reservations, floor management, and service standards.
   • Ensure compliance with health, safety, and sanitation regulations.
   • Monitor and manage inventory, working closely with suppliers and the culinary team to source high-quality ingredients and beverages.
4. Financial Oversight
   • Develop and manage the restaurant’s budget, ensuring financial goals are met.
   • Analyze sales and labor costs to optimize revenue and control expenses.
   • Implement strategies to increase profitability, including promotions, special events, and upselling techniques.
5. Collaboration and Communication
   • Coordinate closely with the culinary team to ensure menu offerings and specials align with guest preferences.
   • Facilitate pre-shift meetings to review daily service goals, VIPs, and special events.
   • Communicate effectively with resort management and other departments to promote a cohesive, luxury experience.

Qualifications:

Flexibility: This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
Experience: Previous experience and enthusiasm for leading a diverse team of passionate people, and providing authentic experiences and distinctively different service to others in a team-oriented food and beverage environment.
People Person: The best part of this job is creating and building lasting relationships with our guests and team members.
Great Communicator: The ability to communicate effectively in English both verbally and through excellent written communication.
Good Administrator: Organization and the ability to create, implement, and analyze manual and automated reports coupled with previous expertise operating POS systems is a must. A qualified applicant is a “people person” who is flexible with their schedule, loves to lead and serve others, and thrives on the challenge of creating distinctively different dining experiences.