Kwik Tek
Help Desk Support Specialist
Kwik Tek, Denver, Colorado, United States, 80285
Job Type
Full-time
Description
Aqua Leisure Recreation, LLC is a branded consumer products company serving the needs and aspirations of millions of consumers in the market for aquatic, leisure, and outdoor recreational products. We serve customers on a worldwide basis through a variety of sales channels including mass merchants, club, value, sporting goods, e-commerce, specialty, and distributors. We are currently seeking a technical support/IT resource to work onsite in our Denver, CO office. This is a full-time position. General duties will include, but are not limited to:
•Responds to end-user requests for technical assistance by ticketing system, email, or phone. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
•Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
•Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
•Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
•Escalates problems to appropriate level or team to achieve issue resolution.
•May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
•Fulfills all service level standards for response time and quality.
•Participate in all system tests and analyze all data and processes and recommend improvements.
•Manage all communication with individuals and internal and external stakeholders and ensure compliance with all policies and procedures.
•Perform routine updates, administration, and maintenance of the Warehouse Management System
•Support Warehouse Management System users, identifying and troubleshooting any issues.
•Identification and resolution of hardware, software, and database issues within the WMS applications, which directly impact production services.
•Implementation of monitoring procedures, standards and policies related to Application/Web Servers management.
•Setting up and testing new database and data handling systems
•Monitoring database efficiency
•Test current databases and modify them as necessary to correct errors.
•Ensures that information is backed-up, secured, and protected.
•Install software and create the necessary environments.
•Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency.
•Install applications in client environment, troubleshoot the issues, taking backups of the data in the hard disk and make necessary upgrades to the system.
•Make sure the PC's/ Laptop's function properly, take measures to avoid downtime and monitor to keep things smoothly.
Requirements
Two-four years related experience
•Strong analytical, problem solving, critical thinking and decision-making skills.
•Multitasking
•Delivering under tight deadlines
•Strong written and verbal communication skills
•Microsoft 365
•TEAMs
•OneDrive
•Microsoft Active Directory
•VPN
•Network Administration
•Server Maintenance & updates
•Remote User Support
•Printer Management
•Desktop Support
•HelpDesk Tickets (Spiceworks - multi-location)
•Backup to Network Administrator
•Phone System Support
•Building Security - Control/Response/FOBs
•Occasional off-hours support.
Desired
•Bachelor's degree in computer science or related field
•Knowledge of Sage, HighJump, CyberQuery
•Label Software
NinjaOne, Lastpass, Rapid7, DarkTrace, SentinelOne
Full-time
Description
Aqua Leisure Recreation, LLC is a branded consumer products company serving the needs and aspirations of millions of consumers in the market for aquatic, leisure, and outdoor recreational products. We serve customers on a worldwide basis through a variety of sales channels including mass merchants, club, value, sporting goods, e-commerce, specialty, and distributors. We are currently seeking a technical support/IT resource to work onsite in our Denver, CO office. This is a full-time position. General duties will include, but are not limited to:
•Responds to end-user requests for technical assistance by ticketing system, email, or phone. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
•Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
•Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
•Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
•Escalates problems to appropriate level or team to achieve issue resolution.
•May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
•Fulfills all service level standards for response time and quality.
•Participate in all system tests and analyze all data and processes and recommend improvements.
•Manage all communication with individuals and internal and external stakeholders and ensure compliance with all policies and procedures.
•Perform routine updates, administration, and maintenance of the Warehouse Management System
•Support Warehouse Management System users, identifying and troubleshooting any issues.
•Identification and resolution of hardware, software, and database issues within the WMS applications, which directly impact production services.
•Implementation of monitoring procedures, standards and policies related to Application/Web Servers management.
•Setting up and testing new database and data handling systems
•Monitoring database efficiency
•Test current databases and modify them as necessary to correct errors.
•Ensures that information is backed-up, secured, and protected.
•Install software and create the necessary environments.
•Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency.
•Install applications in client environment, troubleshoot the issues, taking backups of the data in the hard disk and make necessary upgrades to the system.
•Make sure the PC's/ Laptop's function properly, take measures to avoid downtime and monitor to keep things smoothly.
Requirements
Two-four years related experience
•Strong analytical, problem solving, critical thinking and decision-making skills.
•Multitasking
•Delivering under tight deadlines
•Strong written and verbal communication skills
•Microsoft 365
•TEAMs
•OneDrive
•Microsoft Active Directory
•VPN
•Network Administration
•Server Maintenance & updates
•Remote User Support
•Printer Management
•Desktop Support
•HelpDesk Tickets (Spiceworks - multi-location)
•Backup to Network Administrator
•Phone System Support
•Building Security - Control/Response/FOBs
•Occasional off-hours support.
Desired
•Bachelor's degree in computer science or related field
•Knowledge of Sage, HighJump, CyberQuery
•Label Software
NinjaOne, Lastpass, Rapid7, DarkTrace, SentinelOne