Game Master Job at GameOver Escape Rooms Katy in Katy

GameOver Escape Room in Katy, TX, is looking to expand its team! Are you seeking a fun and unique job in an exciting, new, and growing industry? Great news! We are hiring part-time or full-time employees with flexible schedules.

Game Master Qualities and Skills:

• Extroverted and personable with excellent communication skills

• Strong attention to detail

• Ability to identify and complete tasks independently

• Ability to work in a fast-paced environment

• Excellent customer service and sales skills

• Full of energy and a positive attitude

• Team player

• Reliable and prompt

• Schedule flexibility, including the ability to be on call and work nights and weekends

• Basic computer skills

Game Master Duties:

• Monitor the front desk

• Greet and check-in customers

• Maintain the highest level of customer service

• Stand for extended periods

• Give customers an introduction, provide insightful hints throughout their adventures, and debrief them on their experience

• Maintain knowledge of all games, puzzles, and challenges offered

• Enthusiastically interact with all guests

• Lead groups of 2-12 guests in upbeat, friendly conversation

• Closely monitor experiences and use Game Guide software to give teams clues and hints

• Give a recap of memorable moments at the end of experiences

• Occasionally host team-building events and birthday parties while upholding epic standards, potentially leading events with up to 50+ participants

• Efficiently troubleshoot tech problems as they occur

• Restock inventory

• Immediately and graciously resolve service failures

• Maintain a clean and tidy lobby area and all facilities to high standards

• Understand that nights, weekends, and holidays are peak times for this business

We are looking to hire for an opening in November. Our busiest times are nights and weekends, so we are seeking someone to work part-time during those times, with the potential to be on call for more hours during the day if desired. We value all of our reviews based on our flawless customer service, so all Game Masters will need to live up to the example we have set.