General Manager

Description

Job Overview:

As a General Manager (GM), you will provide strong leadership and management direction on behalf of the Board of Directors. While the GM is an Associate of the Management Company, the GM will also report to the Association’s Board of Directors. The key responsibility is to oversee the entire operation and consistently adhere to and perpetuate the mission and vision of the Board and community. The General Manager position has oversight of all aspects related to the business and operations of the community, including client relationships with the boards of directors, committees, and residents, as well as with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and local utility companies. The purpose of this role is to create a single point of contact in the community, enhance communication, and create effective oversight of staff and operations. The General Manager has the sole duty of the day-to-day operations, legal compliance, and overall oversight of the Association and staff.

Your Responsibilities:

• Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives.
• Oversee the annual budget process.
• Oversee revenue-generating operations to ensure revenue goals are being met.
• Perform monthly reviews of expense centers and report on cost containment, payroll analysis, and cost of goods analysis.
• Perform a monthly in-person review of the balance sheet, P&L, AR, and AP with the association’s Treasurer.
• Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes.
• Partner with public, private, and volunteer organizations to provide community services when necessary.
• Support the activities of the various Board sub-committees.
• Knowledge of all Community Governing documents. Provide recommendations on revisions.
• Work closely with the Boards of Directors within the governance model to develop initial goals and priority issues. Continue to do so yearly and as needed.
• Ensure a seamless connection between the Board of Directors and committees.
• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• Create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors.
• Monitor the monthly financial position of the Association and report current standing to the Board of Directors monthly.
• Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting and complete any/all directives within the agreed-upon timeframe.
• Recruit, hire, train, and supervise all community staff in accordance with the documented management plan, if applicable. Provide oversight of all targeted programs/alliances as directed by the Board of Directors. As economically feasible, pre-determine outsourcing to accomplish tasks/programs.
• Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.
• Plan, coordinate, and lead annual goal-setting sessions with the Board of Directors and other key participants of the community.
• As appropriate, confer with other departments, divisions, and outside agencies, including community groups and organizations. Identify, develop, and implement programs to meet community needs.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements.
• Maintain a high amount of on-site visibility throughout the common areas and facilities.
• Understand all agreements for corporate implementation.
• Review corporation policies on an ongoing basis to ensure compliance with the civil code, declaration, and other requirements of governing institutions.
• Directly oversee Lifestyle/Fitness Coordinators to ensure maximum efficiency and results in operations.
• Monitor lifestyle operations through regular property walk-around, active involvement with management staff, and attendance at various functions.
• Ensure adequate programming is planned and implemented for all members of the association while meeting budgetary expectations.
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Assist in the appropriate forecasting systems.
• Work with managers to ensure that all records for attendance, incidents/accidents, member complaints, scheduling, pool chemicals, and equipment maintenance are properly maintained.
• Must have reliable transportation and be able to drive to other work locations.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies.
• Participate in various meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks, and other related duties as assigned.
• Other duties as assigned.

Skills and Qualifications:

• A valid Florida CAM license is required; no candidate will be considered unless licensed. All licenses will be verified with the DBPR.
• A minimum of ten years of successful high-profile community management experience or equivalent professional experience in a related field, with at least four of those years responsible for a staff of no less than twenty individuals with a variety of expertise, background, and job assignments.
• Bachelor’s Degree in Business Administration or related field preferred.
• Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred.
• Committed to continual learning as evidenced by attendance at industry programs and educational opportunities that enhance interpersonal skills.
• Strong written skills and ability to publish appropriate documentation as directed to create a legacy for the corporation, particularly in the area of operations and relationship management.
• Directly interact with the staff of the Association and the designated Board of Directors within the governance model for the purpose of advisement and ultimate implementation of Board directives.
• Possess budgetary knowledge and control for executing programs within the community as well as related activities that may be cost-shared for the benefit of the community.
• Display a community posture that positively represents the vision of the Association and Organization.
• Be well-spoken to instill confidence in the homeowners and the public that may interact through designated programs.
• Intermediate knowledge of Microsoft Applications, especially Word and Excel.
• Must be goal-minded and possess a self-starting drive to get the job done, primarily through other people.
• Possess conflict resolution skills.
• Executive decision-making capabilities.
• Possess superior budgetary/finance administration and controls skills.
• Strategic planning capabilities.
• Business/management experience preferred.
• Demonstrate good client interaction and visibility.
• Demonstrate effective oral and written communication skills.
• Comprehension and attainment of all areas of the following skills: financial, written, verbal, negotiations, thoroughness, procedural comprehension, and compliance.
• Organizational and time management abilities with the ability to implement and monitor progress for successful completion; working well under pressure and deadlines.
• Excellent problem solver; demonstrates ability to use creative alternatives.
• Work effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; address problems and issues constructively to find mutually acceptable and practical business solutions.
• Strong ethical practices.

Education and Experience:

• College Degree; Management of 20+ employees for at least 2 years.
• NRED full Community Manager License.
• Five or more years of professional experience with Common Interest Communities.

Physical Requirements:

• Position involves sitting, standing, and/or movement throughout the day. Must be able to transport yourself around the office and the Community.
• Duties of maintaining files and records will involve stooping, bending, lifting, grasping, pushing, pulling, or otherwise moving objects weighing as much as 45 lbs. This type of activity may occur several times throughout the day.

Work Hours: Monday Through Friday 9am-5pm / On call

Salary: $145,000+ per year

What We Offer:

• 11 company-paid holidays
• Paid volunteer time
• Paid sick and vacation time.
• Medical, dental, vision
• HSA and FSA
• Company-paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

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