Business Operations Specialist - Eden Prairie, MN

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This role serves as subject matter expert and supports Licensure Supervisor in maintaining and overseeing onsite work. Assists with escalated issue resolution and provides guidance to business partners and department personnel regarding interpretation of clinical licensure policies, procedures, and guidelines. If you are located in Eden Prairie, MN, you will have the flexibility to work from home and the office in this hybrid role as you take on some tough challenges. Primary Responsibilities: May serve as escalated level of support for unresolved issues/complaints Responds to inquiries involving a variety of clinical licensure issues across all license specialties May perform troubleshooting and analysis on issues that are unable to be resolved by the department’s license coordinators Assesses the nature and impact of licensure issues Collaborates with department personnel and business partner leadership to resolve questions/issues as needed Act as support to Licensure Supervisor in maintaining and overseeing work that is onsite Demonstrates great depth of knowledge/skills in own function Sometimes acts as a technical resource to others in own function Proactively identifies solutions to non-standard requests Solves moderately complex problems on own Works with team to solve complex problems Plans, prioritizes, organizes, and completes work to meet established objectives May coordinate work of other team members May coordinate others' activities You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 1 years of experience in current role on Individual Licensing team 1 years of experience as a licensure coordinator Demonstrated ability to solve complex problems Ability to work onsite in Eden Prairie, MN during normal business hours Preferred Qualifications: Associate’s degree (or higher) in business administration or related field Desire and proven ability to learn new skills, systems, and processes All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. RPO