Systems & Network Administrator (hybrid)

Systems & Network Administrator

(Hybrid, Dallas, TX)

Ziosk is revolutionizing the restaurant industry by providing a suite of solutions powered by our enterprise grade software stack that serves restaurants across the USA! Key clients include Yard House, Olive Garden, Texas Roadhouse, Chili's and many more.

The cloud based Ziosk Platform is an omnichannel suite of products that provide safe, secure, contactless dining experiences, operational efficiency, and data insights to grow a restaurant's top and bottom line. Initially known for the Ziosk Original tabletop device, the Ziosk Platform includes tabletop devices like our Ziosk Mini, handheld devices (Tablet Pro), and several cloud services for management all designed to bring convenience, safety, and operational efficiency to the restaurant. Learn more about our offerings on www.ziosk.com In 2024 and beyond, the Ziosk network is poised for rapid growth, and we are seeking A+ team members to expand our team in the areas of development, sales, and customer service. Come join our team!

Summary (hybrid, Dallas, TX)

Ziosk is looking for a seasoned Systems & Network Administrator to join our IT team. This role will work in a cloud-centric, SaaS-enabled, but hybrid ecosystem, still with a vital footprint of on-prem components. Responsibilities will focus on Microsoft Azure and Windows administration and on networking, rich with Aruba Wi-Fi. The mission of the role and team is to operate a wide array of IT technologies for both corporate and production contexts.

IT Pros at Ziosk employ a service-driven attitude and work independently to prioritize work requests and assigned projects, and to identify and foster improvements in technology or business processes under their own direction. The Administrator will initiate and perform changes on production systems and will proactively escalate or collaborate on work items with IT team members and cross-functional colleagues as necessary.

Responsibilities

• Oversee Microsoft Azure resource administration, including function apps, app services, storage accounts, and Entra ID.
• Govern technologies including Syslog, NPS-RADIUS, PKI, DNS, GPO, WSUS, SMTP, DHCP, SNMP.
• Configure firewalls, routers, switches, and wireless access points for both corporate and production networks.
• Collaborate with customer support teams in troubleshooting and issue resolution of network and wireless issues across 1,800+ remote sites.
• Management of corporate Active Directory, cloud IdP, and SAML SSO integrated SaaS apps.
• Assist in managing a farm of Hyper-V-based virtual machines built on iSCSI SAN devices.
• Apply knowledge and experience of IT security standards and best practice frameworks, primarily PCI DSS, working with security and compliance teams.
• Participate in light-load, on-call rotation to support off-hours business activities and personnel.

Qualifications

• Critical thinking coupled with structured troubleshooting.
• Strong verbal and written communication skills are essential. The ability to establish cross-functional relationships is a must.
• Bachelor's degree (or equivalent) in any field, or equivalent professional experience.
• 5+ years of experience in the Information Technology field.
• Experience focused on Windows Server administration; familiarity with Linux is desired.
• Proficiency in Windows Hyper-V Server and Windows Failover Clustering.
• Firm grasp of OSI model.
• Proficient with switching, NAT, PAT, IPSec, STP, VLANs, ARP, AAA, DAI, HSRP, QoS.
• Comprehension of networking protocols and TCP/IP behavior.
• Comfort with scripting solutions; PowerShell and or Python preferred.
• Familiarity with PCI DSS, or other security compliance standards, and participation in audits.

Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to North Dallas. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. No agencies or third-party recruiters, please.