Application Support Analyst - Operations

Diversified. Resilient. Dynamic. Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a major franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 35 offices around the globe, and over 2,300 dedicated people enabling access to exchanges and technology-powered services. For more information visit www.marex.com (http://www.marex.com/) (http://www.marex.com/) Purpose of Role: The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incident and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk, and the wider IT group. Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incident, problems, and business continuity activities, to ensure the highest quality of delivery of services to end users and clients Responsibilities: Provide support for all trading and back-office platforms offered by Marex to both internal and external client base. Support business users offering first, second-, and third-line support. Create and deploy PowerShell scripts providing a range of business functions. Manage new system analysis and implementation. Provide incident management per ITIL standards Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation; produce and regularly maintain to a high standard. Ensure active task retain focus through workflow and prioritisation awareness Manage vendor systems upgrades and implementation. Manage exchange relationships and project manage mandatory upgrades. Manage technical client on-boarding Complete exchange reporting and compliance audits. Provide consultative sales support. Manage client technical requirements within Marex technology department. Complete monthly transactional and volume reporting across all systems. Ensuring compliance with the company's regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times complying with Marex's Code of Conduct. To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. To report any breaches of policy to Compliance and/ or your supervisor as required. To escalate risk events immediately. To provide input to risk management processes, as required. The Company may require you to carry out other duties from time to time Competencies, Skills and Experience: Competencies Proven ability to proactively pick up issues and improve processes Process-driven and systematic mindset. Ability to work in shift patterns Demonstrates curiosity. Resilient in a challenging, fast-paced environment. Ability to take a high level of responsibility in a fast pace and high-volume environment Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Skills and Experience Bachelor's degree in a relevant field preferred. Solid background in Windows, including Powershell, SQL and Oracle database architecture. Must be able to work under demanding conditions with a calm demeanour. Experience in a financial services firm/institution, ideally banking, investment banking, broker-dealers and/or FCMs. Experience with ITIL and change management processes. Excellent documentation, communication, and organizational skills General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures Experience in exchange and vendor management with a view to project manage exchange/system critical upgrades. Knowledge of server-side infrastructure and admin tools to include the following systems: Broadridge, Softek, Huma, ATEO, IBM MQ and ION Suite. Knowledge of Fix Messaging protocol, including support experience Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets, Fixed Income and Prime Brokerage Experience in technical onboarding of new APIs and systems. Experience in a consultative sales support role, liaising directly with clients in a technical capacity. Excellent verbal and written communication skills Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Salary Range: $120,000 to $150,000 per year and eligible for a discretionary bonus Company Values: Acting as a role model for the values of the Company: Respect – Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity – Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves. Collaborative – We work in teams – open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People – Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble – Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law. #LI-PP1