DEPUTY DIRECTOR, HEAP

Job Description IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT. The Home Energy Assistance Program (HEAP) is a federally funded block grant program, which provides funds to assist households in meeting their energy costs, energy crisis situations and energy-related home repair. The New York State Office of Temporary and Disability Assistance (NYSOTDA) charges the Human Resources Administration as the administrator of HEAP program throughout the City of New York. HEAP funded programs within HRA include Heatline, Infoline as well as several support positions in the Central Office for Processing and Management Information Services. Citywide programs are also funded in Department for the Aging (DFTA) and the Department of Youth and Community Development (DYCD). Under direction of the Executive Director, with latitude for the exercise of independent judgment and decision, assists the programs director in directing the activities of the various program components of HEAP, including, but not limited to regular HEAP component; Emergency Component; HERR component; Clean and True component; Cooling component. The incumbent possesses strong interpersonal skills and demonstrates and ability to make reasonable and rational decisions in managing the day-to-day operations of the program in the absence of the director. The Home Energy Assistance Program (HEAP), is recruiting for one (1) Administrative Job Opportunity Specialist NN-I, to function as Deputy Director HEAP, who will perform the following: - Direct and coordinate the day-to-day activities of the HEAP staff involved in the establishment of benefits and the resolution of matters relating to HEAP benefits. Ensure the agencys requirements are met for opening, reopening, denying, closing, and changing benefit entitlements to prevent loss of eligible benefits. Report identified program gaps to director and supervisors to address short falls in the program administration of benefits and services. - Manage the HEAP line emergency assistance program. Ensure adequate staffing to assist clients in emergency situations. Monitor and ensure timely resolution of issues. - Oversee the administrative processing of temp hiring, development, scheduling and allocation of staffing needs. Communicate effectively with staff at all levels to ensure that the agencys goal and mission of provision of benefits and service is met in a timely and efficient manner. - Work with CBO out stationed staff who determine eligibility for HEAP benefits to ensure that all individuals who qualify will receive benefits timely. Ensure compliance with mandated signage being properly posted in locations staffed by HEAP representatives. - Act as liaison to the various internal and external partners including but not limited to: Fair Fares; Information Technology Services (ITS); Social Security Administration (SSAA); Office of Temporary and Disability Assistance (OTDA). - Advise program leadership on all activities of HEAP. Provides informational reports, identify issues of concern from internal and external entities, create corrective action plans and in consultation with the Director and ADC makes policy determinations for the direction of the program. - Evaluate legality and appropriateness of case actions to ensure adherence to Federal, State and agency regulations by conducting management audits of operating routines, methods, and processes for HEAP grants. - Oversee proper referrals to the OTDA, where appropriate. In consultation with appropriate staff, make inquires to outside agencies and vendors as needed such as: Con Edison, PSEG, National Grid and Agency for Adult Protective Services. - Manage and ensure accuracy and timelines and of information entered on centralized computer systems for the electronic generation of HEAP benefits. Notify ITS of breakdowns and ensure the rapid deployment of technical personnel. Work Location: 109 E. 16th Street NY, NY Hours/Schedule: 8:30AM 5:30PM Qualifications Qualification Requirements 1. A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; or 2. A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to "1" above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or 3. Education and/or experience equivalent to "1" or "2" above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year; year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in "1" above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.