Proven Recruiting
ITSM Process Lead
Proven Recruiting, El Monte, California, us, 91734
IT Service Management Process Lead - Hybrid East Los Angeles
Top-performing global financial organization has immediate need for an
IT Service Management Process Lead
looking for a high-impact role identifying, developing, assessing, and validating IT processes that adhere to risk management and compliance standards. If you enjoy a fast-paced environment with the opportunity to grow your career in an established company, apply today!
Who you are: 8+ years of IT experience with significant experience conducting assessments, designing processes, implementing, and maintaining IT Service Management Expertise with Jira Service Desk or ServiceNow ITSM tooling Collaborative, independent, and clear communicator with passion for ITSM A big plus if you are ITIL Certified and a bachelor's degree in computer science, information systems/technology, or similar What you'll do:
Assist with establishing and managing the IT Process Risk Assessment Oversight Program, ensuring IT processes meet risk management and compliance standards; maintain the complete lifecycle for ITSM processes Develop, assess, and validate IT processes and performance metrics; manage the complete lifecycle of ITSM processes; track and report service performance levels (SLAs, KPIs, KRIs) Utilize industry-leading standards, practices and frameworks to determine ITSM processes design and/or improvement and escalate deficiencies as needed Support continuous improvement initiatives by partnering with IT Operations groups and assist with developing performance metrics and measurement tools. Why work here:
Impactful Role
: The position plays a critical role in ensuring IT processes adhere to risk management and compliance standards, which is vital for the bank's operations. Work with a team of high-caliber individuals driving
technology improvements
in a dynamic environment Become part of a
growing and stable organization
with a multicultural environment with a focus on leveraging the unique skills of each employee and providing opportunity for
long-term career growth
Please email your resume to hhenderson@provenrecruiting.com if you're an experienced an IT professional looking to continue growing your career within a stable and dynamic organization.
What does this position pay? Compensation is determined by several factors which may include skillset, experience level, and education.
The expected range for this role is $120,000 to $160,000 per year. Please note this range is an estimate and actual pay may vary based on qualifications and experience.
Note: We actively support and promote people of various backgrounds, from race, religion and gender to geographical area, university, lifestyle and personality type. Proven Recruiting is minority-owned, majority women, and is a strong advocate for diversity and inclusion in the broader community. Apply today!
#LI-HH1 #LI-Hybrid
Top-performing global financial organization has immediate need for an
IT Service Management Process Lead
looking for a high-impact role identifying, developing, assessing, and validating IT processes that adhere to risk management and compliance standards. If you enjoy a fast-paced environment with the opportunity to grow your career in an established company, apply today!
Who you are: 8+ years of IT experience with significant experience conducting assessments, designing processes, implementing, and maintaining IT Service Management Expertise with Jira Service Desk or ServiceNow ITSM tooling Collaborative, independent, and clear communicator with passion for ITSM A big plus if you are ITIL Certified and a bachelor's degree in computer science, information systems/technology, or similar What you'll do:
Assist with establishing and managing the IT Process Risk Assessment Oversight Program, ensuring IT processes meet risk management and compliance standards; maintain the complete lifecycle for ITSM processes Develop, assess, and validate IT processes and performance metrics; manage the complete lifecycle of ITSM processes; track and report service performance levels (SLAs, KPIs, KRIs) Utilize industry-leading standards, practices and frameworks to determine ITSM processes design and/or improvement and escalate deficiencies as needed Support continuous improvement initiatives by partnering with IT Operations groups and assist with developing performance metrics and measurement tools. Why work here:
Impactful Role
: The position plays a critical role in ensuring IT processes adhere to risk management and compliance standards, which is vital for the bank's operations. Work with a team of high-caliber individuals driving
technology improvements
in a dynamic environment Become part of a
growing and stable organization
with a multicultural environment with a focus on leveraging the unique skills of each employee and providing opportunity for
long-term career growth
Please email your resume to hhenderson@provenrecruiting.com if you're an experienced an IT professional looking to continue growing your career within a stable and dynamic organization.
What does this position pay? Compensation is determined by several factors which may include skillset, experience level, and education.
The expected range for this role is $120,000 to $160,000 per year. Please note this range is an estimate and actual pay may vary based on qualifications and experience.
Note: We actively support and promote people of various backgrounds, from race, religion and gender to geographical area, university, lifestyle and personality type. Proven Recruiting is minority-owned, majority women, and is a strong advocate for diversity and inclusion in the broader community. Apply today!
#LI-HH1 #LI-Hybrid