Account Executive

Job Summary: We are looking for a dynamic, high performing Account Executive to create long-term, trusting relationships with our customers. The Account Executive's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. The ideal candidate has a history of bringing on new business and hitting sales quotas and loves the challenges that come with outbound prospecting in a competitive market. Primary responsibilities: + Serve as the lead point of contact for all customer account matters. + Build and maintain strong, long-lasting client relationships. + Develop trusted advisor relationships with key accounts, administrators and other senior living and healthcare professionals + Ensure the timely and successful delivery of our solutions according to customer needs and objectives + Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders + Develop new business with existing clients and/or identify areas of improvement to meet sales quotas + Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) + Prepare reports on account status + Collaborate with sales team to identify and grow opportunities within territory + Assist with challenging client requests or issue escalations as needed + Prepare for data and paperwork for Quality Assurance meetings at facilities + Attend and present at QA meetings at facilities Requirements: + Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role + Demonstrable ability to communicate, present and influence key accounts at all levels of an organization, including executive and C-level + Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) + Experience delivering client-focused solutions to customer needs + Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail + Excellent listening, negotiation and presentation abilities + Strong verbal and written communication skills + Previous experience in LTC or SNF environments a plus + Effective time management and organizational skills + Excellent interpersonal skills Competencies: + Strong Communication and Customer Service Skills + Peer Relationships + Customer Focus + Integrity and Trust + Functional/Technical Skills + Priority Setting + Previous experience in LTC or SNF environments a plus + Effective time management and organizational skills + Excellent interpersonal skills Competencies: + Strong Communication and Customer Service Skills + Peer Relationships + Customer Focus + Integrity and Trust + Functional/Technical Skills + Priority Setting Powered by JazzHR