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PMA Companies

Senior Account Claims Representative

PMA Companies, Des Moines, IA, United States

  • Job Description:

    As a member of our claims team, utilize your knowledge of Workers Compensation to independently investigate, evaluate and resolve assigned claims of a more complex nature in order to achieve appropriate outcomes. In this position you will administer and resolve highest risk management expectations claims in a timely manner in accordance with legal statues, policy provisions, and company guidelines.

    Responsibilities:
    • Promptly investigate all assigned claims with minimal supervision, including those of a more complex nature
    • Determine coverage, compensability, potential for subrogation recovery, and second injury fund (when applicable)
    • Alert Supervisor and Special Investigations Unit to potentially suspect claims
    • Ensure timely denial or payment of benefits in accordance with jurisdictional requirements
    • Establish appropriate reserves with documented rationale, maintain and adjust reserves over the life of the claim to reflect changes in exposure
    • Negotiate claims settlements with client approval
    • Establish and implement appropriate action plans for case resolution including medical and disability management, litigation management, negotiation and disposition
    • Work collaboratively with PMA nurse professionals to develop and execute return to work strategies
    • Select and manage service vendors to achieve appropriate balance between allocated expense and loss outcome
    • Maintain a working knowledge of jurisdictional requirements and applicable case law for each state serviced
    • Demonstrate technical proficiency through timely, consistent execution of best claim practices
    • Communicate effectively, verbally and in writing with internal and external parties on a wide variety of claims and account issues
    • Provide a high degree of customer service to clients, including face to face interactions during claims reviews, stewardship meetings and similar account-specific sessions
    • Authorize treatment based on the practiced protocols established by statute or the PMA Managed Care department
    • Assist PMA clients by suggesting panel provider information in accordance with applicable state statutes.
    • Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
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Requirements:
  • Bachelor's degree, or four or more years of equivalent work experience required in an insurance related industry required
  • At least 3-5 years' experience handling lost time workers compensation claims required; past experience with Indiana jurisdiction is required; GA jurisdictional knowledge a plus.
  • Indiana or reciprocal license required.
  • Associate in Claims (AIC) Designation or similar professional designation desired.
  • Active license required or ability to obtain license within 90 days of employment in mandated states.
  • Familiarity with medical terminology and/or Workers' Compensation
  • Strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks simultaneously
  • Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details
  • Strong verbal, written communication skills and customer service skills
  • Computer literacy, including working knowledge of MS Office Product Suite, i.e. Word, Excel, PowerPoint.
  • Ability to travel for business purposes, approximately less than 10%.