Chelsea Search Group
IT Manager
Chelsea Search Group, Minneapolis, Minnesota, United States, 55400
IT Manager
Minneapolis, MN (onsite/hybrid)
Full-time/Direct-hire + Benefits
US Citizen or US Permanent Resident only
Position Overview The IT Manager will oversee daily technology operations and lead a team of IT professionals to deliver reliable technical services and support. This role combines hands-on technical expertise with team leadership to ensure effective IT operations and service delivery.
Key Responsibilities: Operational Management •Manage daily IT operations, including help desk, infrastructure, and applications •Monitor system performance using tools like SolarWinds, Nagios, or Datadog (We use PRTG currently in a limited capacity) •Implement and maintain IT policies aligned with ISO 27001 and ITIL frameworks •Coordinate IT support across multiple technology stacks •Manage system access following Zero Trust security principles •Ensure compliance with SOC 2, GDPR, and other relevant standards
Technical Implementation •Manage hybrid infrastructure including on-premises and cloud environments •Oversee network infrastructure (LAN/WAN, VPN, SD-WAN) •Maintain virtualization platforms (VMware, Hyper-V) •Manage cloud services in AWS, Azure, or GCP environments •Implement container orchestration using Kubernetes/Docker •Ensure proper backup solutions (Veeam, Commvault, cloud-native tools) •Oversee identity management systems (Active Directory, Azure AD, Okta Radius) •Maintain email and collaboration platforms (Microsoft 365, Google Workspace) •Configure and maintain firewalls (Palo Alto, Fortinet, Cisco) •Implement EDR solutions (CrowdStrike, SentinelOne, Carbon Black FortiEDR)
Infrastructure Standards •Implement infrastructure as code using tools like Terraform or Ansible •Maintain CI/CD pipelines for infrastructure deployment •Ensure 99.9% uptime for critical systems •Implement N+1 redundancy for critical infrastructure •Maintain RPO of 4 hours and RTO of 2 hours for critical systems •Follow NIST frameworks for security implementation •Ensure PCI DSS compliance for payment systems •Maintain SOC 2 Type II controls
Service Management •Implement ITIL v4 practices across IT operations •Maintain service catalog and configuration management database (CMDB) (We currently use Lansweeper and spreadsheets) •Ensure incident response times meet SLAs •Manage change control processes following ITIL standards •Oversee problem management and root cause analysis
Team Leadership •Supervise and mentor IT support staff and system administrators •Manage work assignments through ServiceNow or Jira •Provide technical training on new technologies and systems •Conduct performance reviews and guide professional development •Foster a customer-service oriented team culture •Implement KPIs for team performance measurement
Qualifications: Required Technical Skills •Expert knowledge of Windows Server 2016-2022 administration •Linux system administration (RHEL, Ubuntu) •Network protocols and services (TCP/IP, DNS, DHCP, SMTP) •Virtualization technologies (VMware vSphere, Hyper-V) •Cloud platforms (AWS, Azure, or GCP) •Network security and firewall management •Infrastructure monitoring and alerting systems •PowerShell and bash scripting •SQL database administration •VoIP and unified communications systems
Required Certifications (at least two of): •ITIL v4 Foundation •Microsoft Certified: Azure Administrator Associate •AWS Certified Solutions Architect •Cisco CCNA/CCNP •CompTIA Security+ (A+ is good in combination) •VMware VCP-DCV •Project Management Professional (PMP) •Redhat Certified Admin/Engineer (RHCA/RHCE) •Microsoft Certified System Admin/Engineer (MCSA/MCSE)
Preferred Skills: •Experience with containerization (Docker, Kubernetes) •Infrastructure as Code (Terraform, CloudFormation) •Configuration management (Ansible, Chef, Puppet) •Public key infrastructure (PKI) management •SD-WAN implementation and management •Network automation •Python or other programming languages •ServiceNow administration •Business continuity planning •SIEM platforms (Splunk, ELK Stack)
Technical Environment Oversight •Network Infrastructure: - Cisco/Meraki Fortinet networking equipment - Palo Alto/Fortinet firewalls - Load balancers (F5, Citrix) (Nothing currently implemented) - SD-WAN solutions •Server Infrastructure: - Windows Server environments - Linux servers (RHEL, Ubuntu) - VMware vSphere clusters - Storage systems (SAN/NAS) •Cloud Services: - IaaS platforms (AWS, Azure, GCP) - SaaS applications - Hybrid cloud connectivity •Security Systems: - EDR/XDR solutions - SIEM platforms - IAM systems - SSL/TLS certificate management
Success Metrics: •System availability (99.9% uptime) •Mean Time to Resolution (MTTR) targets: - Critical incidents: - Major incidents: •Security patch compliance (98% within SLA) •Backup success rate (99.9%) •First-call resolution rate (>70%) •Customer satisfaction (CSAT >4.5/5) •Project delivery (90% on-time) •Budget variance ( Working Conditions: •On-call rotation for after-hours support •Hybrid work environment •Some evening/weekend work required for maintenance windows
Javier Leon 619-227-3193 cell FJLrecruiter@gmail.com www.LinkedIn.com/in/JavierLeon (are we connected?)
Position Overview The IT Manager will oversee daily technology operations and lead a team of IT professionals to deliver reliable technical services and support. This role combines hands-on technical expertise with team leadership to ensure effective IT operations and service delivery.
Key Responsibilities: Operational Management •Manage daily IT operations, including help desk, infrastructure, and applications •Monitor system performance using tools like SolarWinds, Nagios, or Datadog (We use PRTG currently in a limited capacity) •Implement and maintain IT policies aligned with ISO 27001 and ITIL frameworks •Coordinate IT support across multiple technology stacks •Manage system access following Zero Trust security principles •Ensure compliance with SOC 2, GDPR, and other relevant standards
Technical Implementation •Manage hybrid infrastructure including on-premises and cloud environments •Oversee network infrastructure (LAN/WAN, VPN, SD-WAN) •Maintain virtualization platforms (VMware, Hyper-V) •Manage cloud services in AWS, Azure, or GCP environments •Implement container orchestration using Kubernetes/Docker •Ensure proper backup solutions (Veeam, Commvault, cloud-native tools) •Oversee identity management systems (Active Directory, Azure AD, Okta Radius) •Maintain email and collaboration platforms (Microsoft 365, Google Workspace) •Configure and maintain firewalls (Palo Alto, Fortinet, Cisco) •Implement EDR solutions (CrowdStrike, SentinelOne, Carbon Black FortiEDR)
Infrastructure Standards •Implement infrastructure as code using tools like Terraform or Ansible •Maintain CI/CD pipelines for infrastructure deployment •Ensure 99.9% uptime for critical systems •Implement N+1 redundancy for critical infrastructure •Maintain RPO of 4 hours and RTO of 2 hours for critical systems •Follow NIST frameworks for security implementation •Ensure PCI DSS compliance for payment systems •Maintain SOC 2 Type II controls
Service Management •Implement ITIL v4 practices across IT operations •Maintain service catalog and configuration management database (CMDB) (We currently use Lansweeper and spreadsheets) •Ensure incident response times meet SLAs •Manage change control processes following ITIL standards •Oversee problem management and root cause analysis
Team Leadership •Supervise and mentor IT support staff and system administrators •Manage work assignments through ServiceNow or Jira •Provide technical training on new technologies and systems •Conduct performance reviews and guide professional development •Foster a customer-service oriented team culture •Implement KPIs for team performance measurement
Qualifications: Required Technical Skills •Expert knowledge of Windows Server 2016-2022 administration •Linux system administration (RHEL, Ubuntu) •Network protocols and services (TCP/IP, DNS, DHCP, SMTP) •Virtualization technologies (VMware vSphere, Hyper-V) •Cloud platforms (AWS, Azure, or GCP) •Network security and firewall management •Infrastructure monitoring and alerting systems •PowerShell and bash scripting •SQL database administration •VoIP and unified communications systems
Required Certifications (at least two of): •ITIL v4 Foundation •Microsoft Certified: Azure Administrator Associate •AWS Certified Solutions Architect •Cisco CCNA/CCNP •CompTIA Security+ (A+ is good in combination) •VMware VCP-DCV •Project Management Professional (PMP) •Redhat Certified Admin/Engineer (RHCA/RHCE) •Microsoft Certified System Admin/Engineer (MCSA/MCSE)
Preferred Skills: •Experience with containerization (Docker, Kubernetes) •Infrastructure as Code (Terraform, CloudFormation) •Configuration management (Ansible, Chef, Puppet) •Public key infrastructure (PKI) management •SD-WAN implementation and management •Network automation •Python or other programming languages •ServiceNow administration •Business continuity planning •SIEM platforms (Splunk, ELK Stack)
Technical Environment Oversight •Network Infrastructure: - Cisco/Meraki Fortinet networking equipment - Palo Alto/Fortinet firewalls - Load balancers (F5, Citrix) (Nothing currently implemented) - SD-WAN solutions •Server Infrastructure: - Windows Server environments - Linux servers (RHEL, Ubuntu) - VMware vSphere clusters - Storage systems (SAN/NAS) •Cloud Services: - IaaS platforms (AWS, Azure, GCP) - SaaS applications - Hybrid cloud connectivity •Security Systems: - EDR/XDR solutions - SIEM platforms - IAM systems - SSL/TLS certificate management
Success Metrics: •System availability (99.9% uptime) •Mean Time to Resolution (MTTR) targets: - Critical incidents: - Major incidents: •Security patch compliance (98% within SLA) •Backup success rate (99.9%) •First-call resolution rate (>70%) •Customer satisfaction (CSAT >4.5/5) •Project delivery (90% on-time) •Budget variance ( Working Conditions: •On-call rotation for after-hours support •Hybrid work environment •Some evening/weekend work required for maintenance windows
Javier Leon 619-227-3193 cell FJLrecruiter@gmail.com www.LinkedIn.com/in/JavierLeon (are we connected?)