PC Network Support Technical

Title: PC Network Support Technical 2 Location: Onsite at Clearfield, UT Terms of Employment W2 Contract, 12 Months Location: Onsite at Clearfield, UT Responsibilities Provide technical support for computers; install, troubleshoot, service, and repair personal computers, related PC software, and peripherals. Instruct users in the use of personal computers as the primary controller for manufacturing tools and machinery. Perform root cause analysis for complex issues and document technical solutions Provide any technical support above and beyond the Tier1/2 support vendor. Provide Windows systems management. Monitors ticket queues to ensure SLAs are met Work with software vendors to support third party applications. Provides offnet environment support Investigate information, network, and communications needs of users. Required Skills & Experience Minimum 5 years of Windows desktop support experience Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite. Strong troubleshooting abilities Familiarity with manufacturing operations, hardware, software, etc. Experience in Active Directory configuring user and computer accounts Good understanding of networking principles (such as the OSI model) . Proficiency in remote administration and troubleshooting of desktop PCs Understanding of Enterprise-level storage concepts. Ability to lift equipment weighing up to 40 pounds. Ability to work independently; appropriately escalate issues and roadblocks to leadership. Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers. Demonstrates personal integrity and high ethical standards in customer contacts as well as all internal relationships. Masters unfamiliar information, tasks, and situations quickly and effectively. Excellent communication skills, written and verbal. Ability to manage multiple priorities and time-sensitive mission critical needs. Customer and detail oriented and possess good decision-making ability. Preferred Skills & Experience Associate or bachelors degree in relevant discipline. 2 years of Windows desktop support experience in an enterprise environment (>1000 end points). Experience using ServiceNow in an enterprise environment Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.) CompTIA A+, Network+, and/or Security+ certification Experience supporting manufacturing operations, hardware, software, etc. Familiar with OT/ICS segregation principles Experience with support for OT/ICS environments