Account Service Manager

Account Service Manager at Elevance Health in MERIDIAN, Idaho, United States Job Description Anticipated End Date: 2024-09-17 Position Title: Account Service Manager Job Description: Account Service Manager Location: Must be within 50 miles of any location listed; position has both office/remote expectations. AmeriBen is a proud member of the Elevance Health family of companies. We are a third-party administrator (TPA) of medical benefits, also providing medical management, human resource consulting and retirement benefits administration services. The Account Service Manager is responsible for providing advanced customer service representation and strategic planning for large accounts. How you will make an impact: + Provides strategic planning and account management for large accounts. + Directs and manages the administration of contractual requirements and obligations. + Manages the new and renewal implementation process for accounts. + Interfaces with operations to ensure smooth delivery of services. + Maintains ongoing account relationships at multiple levels throughout the customers' organizations. + Makes recommendations for improvements to meet customers' expectations. Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues. + Coordinates open enrollment meetings, renewal process and training sessions. Makes routine account visits. Minimum Requirements: Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Experience and Capabilities: + Experience using data to identify trends and support development of client strategies. + Organized, detail-oriented with ability to multi-task, prioritize and respond quickly + Experience with project management or account management + Negotiation skills for renewals and cross-selling + Travels to worksite and other locations as necessary For candidates working in person or remotely in the below locations, the salary range for this specific position is $68,124 to $121,650 Locations:? California; Colorado; District of Columbia (Washington, DC); Nevada; New York; Washington State In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock To view full details and how to apply, please login or create a Job Seeker account