Hotel Sales Coordinator

DescriptionAre you looking for a new role in the hotel industry where you can show off your sales skills to attract new guests? Our busy hotel is looking for a Sales Coordinator who is unwavering in their dedication to customer satisfaction and providing an exceptional experience for our guests. Responsibilities include responding to guest inquiries, contacting potential new guests based on networking and referral leads, and assisting the sales team with administrative tasks. Our ideal candidate possesses excellent communication skills as well as sales experience, preferably in the hospitality industry. If this sounds like an exciting opportunity, apply nowResponsibilities•Assist clients by acting as a point of contact and communicating with them by phone and email in response to their queries and requests•Plan and organize work schedules, file important documents, and communicate with stakeholders and hotel departments about sales-related information•Coordinates and follows up with clients on all group details and group requirements•Coordinates with the appropriate departments in the hotel, and resolves issues, complaints, and problems to ensure quality product delivery and customer satisfaction•Prepares group correspondence (group contracts, group resumes, BEOs) for the Sales Department and oversees distribution to appropriate hotel departments•Maintain accurate data entry of group information in the sales and reservations systems•Maintain accurate group file trace systems to include timely follow-ups related to applicable terms as outlined in the group contracts including but not limited to receipts of deposits, rooming lists, due dates, cut-off dates, commissions, and bonus points processing•Provide service to clients with confirmed booking contracts in accordance with hotel standards and group contract terms including timely creation of booking links, monitoring room pick up, rooming list collection and entry into the reservation system, reservation changes, and special requests•Collects proper payment for groups in accordance with group contract terms and hotel standards•Assist the sales team with site inspection rooms and sales materials neededQualifications•Demonstrated exceptional social, verbal, and negotiating abilities•Displays a proven track record of sales success•Must possess a high school diploma or GED and a bachelor's degree in business or a similar major is desired•Good organization and time management skills•Prior experience working in the hospitality sector is required