Production Support Analyst

Description Home Search Jobs Job Description Production Support AnalystContract to Hire: Chandler, Arizona, USSalary: $23.00 Per HourJob Code: 355935End Date: 2024-12-14 Days Left: 14 days, 2 hours leftApplyMajor investment Bank is looking for Production Support Analyst for a long term contract position in Chandler, AZIndustry : Banking/FinancePosition : Production Support AnalystLocation : Chandler, AZDuration : 12 -18 Months (Contract to Hire)Must Haves: Excellent Client Care / Customer Service skills Ability to work well as a team and build relationships with global partners Strong organizational skills with the ability to prioritize workload Capacity to multitask and maintain focus on all areas of responsibility concurrently Consistent track record of meeting or exceeding performance targets and goals related to customer service and call/chat handling Proficiency in working in a fast-paced environment Responsibilities: Providing first line support for internal employees via voice and chat channels Partnering with regional and international partners to deliver best-in-class client care Managing multiple live chats simultaneously with internal customers while achieving core metrics for operations and quality Documenting tickets clearly for 2nd line teams to fix when first Line resolution cannot be attained Participating in in-house technical training and seeking real-time support from peers and subject matter experts. If Interested please reach out to (704) 247-5838 or send your resumes at trapti.jhala@collabera.comJob Requirement Production Support Analyst Service Desk Reach Out to a Recruiter Recruiter Email PhoneTrapti Jhala trapti.jhala@collabera.com Apply Now