Sales Coordinator

Location:

Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park.

The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park.

Job Description:

Handles all administrative duties required by the Sales and Marketing Divisions in order to provide superior services to our guests.

Responsibilities:

• Answers incoming telephone calls from all Sales/ Catering lines
  Responds to telephone inquiries by determining clients needs and specifications for
  referral to designated Sales or Catering Sales Managers
  Daily office duties to include monitoring of all incoming electronic lead distribution
  partners to insure prompt response by managers for all incoming leads.
  Manage and maintain data content in FDC for accuracy (Grass Roots Reports)
  Processes all incoming correspondences
  Assist sales managers with completing expense reports if requested
  Ensures that all filing systems are maintained according to specs
  Gathers and organizes all materials for weekly/monthly reports as directed
  Assist managers with VIP amenities, outlet reservations, site alert forms etc.
  In the absence of a manager or at the request of, follows through on all customer requests
  to ensure the customer is satisfied and that the issue or request has been resolved and
  satisfied.
  In charge of all paperwork involved when turning over a group or catering file from
  tentative and definite (signed agreement, estimate, room blocks, MOP, booking recap,
  suite request forms)
  Responsible for routing weekly Ps and Ts reports for weekly meeting with managers
  updates.
  Completes necessary documentation for telephone requests, amenity requests, key
  requests, banner requests, transportation request and vendor requests, suite requests
  and AV requests
  Assists sales team with blocking space in FDC as needed and creating proposals if
  requested.
  Coordinate transportation and room reservations for sales incoming site guests, VIPS or
  requests by team.
  If needed, will assist with site visits
  Multi-task and prioritize multiple requests and information; time management skills are
  necessary
  Detailed knowledge of the hotel meeting space, group dynamics and event details
  Property-wide departmental interaction
  Knowledge of hotel services and events
  Ensure an efficient and professional working environment with open communication
  Coordinates and provides office coverage when Catering Administrative Assistant is out of
  office
  Special projects and other duties as assigned by Sales and Catering leaders
  In the absence of the sales coordinator/MRC assumes resp

Qualifications:

• Must be able to work alone as well as work well with others.
• Must have good communication skills.
• Must be extremely computer savvy (Microsoft Word, Publisher, Outlook, Express, Excel).
• Previous knowledge of Delphi, Opera and Synergy preferred.
• Must have good organizational skills.