Communications Coordinator (PBX)

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting Communications Coordinator (PBX) to join the hotel's opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. Opening in early 2025, the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by Jos Andrs, two pools, and a Beach Club catering to the who's who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Position Summary

This individual is responsible for answering incoming calls to the hotel and must have good data entry, a pleasant attitude and excellent phone demeanor. The Communications Coordinator PBX must work well handling a high volume of calls. The Communications Coordinator should be comfortable and able to answer questions relating to the Andaz Miami Beach.

Position Responsibilities/ Essential Functions

•Answers incoming calls and places outgoing calls to internal and external guests.

•Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

•Receives guest messages and deliver the same to the guest.

•Logs all wake-up call requests and performs wake-up call services.

•Provides information about hotel services to guests.

•Knows what action to take when an emergency call is required.

•Assists in reporting telephone equipment or service complaints and problems

•Complete various additional tasks and assignments as needed.