Assistant General Manager - Franchised

Job Number 24165663 Job Category Property Leadership Location Hotel Forty Five Macon a Tribute Portfolio Hotel, 401 Cotton Avenue, Macon, Georgia, United States Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging and development. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so. The Assistant General Manager (AGM) is responsible for overseeing all daily operations at Hotel 45, a Tribute hotel, ensuring a superior guest experience while optimizing operational efficiency and financial performance. Reporting directly to the Regional General Manager, with a dotted line to the Vice President of Operations, the AGM will supervise key departments, including front desk, housekeeping, food and beverage, maintenance, and events, ensuring smooth operations and adherence to brand standards. Hotel Forty-Five, Macon, a Tribute Portfolio Hotel, offers 94 guest rooms and suites, meeting and event venues, and an eclectic coffee and wine bar in downtown Macon, GA. Hotel Forty-Five showcases three dining outlets; Loom, a signature chef-driven restaurant; Hightales Rooftop Bar, a sixth-floor lounge; and Reckon Coffee & Wine Bar. Situated on the iconic 45-degree angle formed by Cherry and First Streets and Cotton Avenue, every corner of the Tribute Portfolio hotel tells a story of the area's significance with a bit of wit, dash of class and a pop of color. Through engaging art, architecture and hospitality, guests navigate through illustrations of Macon's past and learn about historical influences who made a significant impact in the city's business and cultural communities. Key historic architectural elements, furnishes and finishes have been preserved and incorporated in various spaces throughout the hotel. This position requires a proactive leader with excellent organizational skills, capable of cultivating a positive team environment, addressing guest concerns, and maintaining exceptional service levels. The AGM will collaborate on budget development, manage expenses, and implement strategies to increase revenue. Additionally, the AGM will ensure compliance with health and safety regulations, oversee staff training and development, and support the Regional General Manager in all areas of property management. In the GM's absence, the AGM will assume full responsibility for the property's operations. Operational Management Daily Operations: Oversee the day-to-day operations of all hotel departments (front desk, housekeeping, food and beverage, maintenance, etc.) to ensure smooth and efficient running. Staff Management: Lead, mentor, and train department heads and staff. Ensure departments are adequately staffed and work to improve employee performance. Scheduling: Manage the scheduling of staff across different departments to ensure adequate coverage, especially during peak times. Problem Solving: Handle operational issues, guest complaints, and emergencies promptly and effectively. Quality Control: Ensure the highest standards of cleanliness, service, and maintenance are met in all guest-facing and back-of-house areas. Financial Oversight Budget Management: Assist in creating and monitoring the annual operating budget and control costs to achieve financial goals. Revenue Management: Work with the general manager and sales team to implement strategies to maximize room occupancy and average daily rate (ADR). Cost Control: Monitor operational expenses such as labor, supplies, and utilities to ensure cost efficiency. Financial Reporting: Help prepare financial reports, track expenses, and provide regular updates to the Regional General Manager regarding the hotel's financial performance. Guest Services Guest Satisfaction: Maintain and improve guest satisfaction by ensuring excellent customer service standards. Address guest concerns, complaints, or issues promptly and professionally. Loyalty Program Management: Ensure proper management and promotion of the hotel's loyalty program, if applicable, to encourage repeat business. Special Events & Functions: Oversee the execution of special events, group bookings, and meetings, ensuring a high level of service and guest satisfaction. Sales and Marketing Support Marketing Initiatives: Collaborate with the Regional GM and sales/marketing teams to support promotional campaigns and initiatives aimed at increasing hotel visibility and bookings. Community Engagement: Build relationships with local businesses, tourism organizations, and community leaders to boost hotel reputation and drive business. Staff Training and Development Staff Development: Conduct regular training sessions to improve the skills and knowledge of the team. Foster a positive work environment that encourages professional development. Performance Reviews: Help conduct staff performance reviews and assist in setting performance improvement plans. Compliance and Safety Health & Safety: Ensure the hotel adheres to health and safety standards, including fire safety, food hygiene, and security. Legal Compliance: Assist in ensuring that the hotel complies with all local, state, and federal regulations, including labor laws and employment standards. Sustainability Efforts: Promote and manage environmental and sustainability initiatives in line with corporate or brand standards. Maintenance and Housekeeping Property Maintenance: Oversee maintenance schedules and ensure the property is in good working order, addressing any immediate repair or maintenance needs. Housekeeping Standards: Ensure that housekeeping maintains the highest standards of cleanliness in guest rooms and public areas. Address any quality control issues immediately. Reporting and Communication Reports to Regional GM: Provide regular updates to the Regional General Manager regarding departmental performance, guest satisfaction, and financial metrics. Inter-Departmental Communication: Facilitate effective communication between departments to ensure operational efficiency and guest satisfaction. Brand Standards: Ensure the property adheres to Tribute brand standards in all aspects of operations and guest interactions. Technology & Systems PMS Oversight: Monitor and manage the hotel's Property Management System (PMS) to ensure smooth check-ins, check-outs, and booking management. Tech Implementation: Stay updated on the latest hospitality technology trends and assist with the implementation of new systems to enhance guest experience and operational efficiency. General Leadership Crisis Management: Lead during crises or unexpected events (such as natural disasters, power outages, or major service disruptions) to ensure guest safety and minimize operational impact. Guest Relations: Maintain a visible presence in public areas, ensuring strong relationships with repeat guests, VIPs, and key stakeholders. QUALIFICATION STANDARDS: 4-year degree from an accredited university in Business Administration, Hotel & Restaurant Management (preferred), or related major; 5 years' experience in hotel operations management, sales and marketing, finance and accounting or related professional area. Ability and willingness to work flexible hours including weekends, and late nights. 2+ years' rooms background strongly preferred. 3+ years' working proficiency in Microsoft Windows, Excel, Power Point, Outlook and Word. Must be able to work with, understand and interpret financial information, hotel operations data, forecasting proficiency and balance sheet management. Ability to communicate with owners, partners and corporate officers. Benefits Full-time Associate Benefits Medical, Dental, & Vision HSA & Flexible Spending Account Options Basic Life & Disability Plan Options 401K Retirement Plan Paid Time Off Holiday Pay Career Training & Development Opportunities Tuition Reimbursement Bereavement Leave Employee Assistant Program (EAP) Jury Duty (May vary by state) Employee Discounts Employee Referral Bonus Free meal for all full-service hotel employees Part-time Associate Benefits All above-listed benefits, except for Medical Insurance and Holiday Pay. This company is an equal opportunity employer. frnch1