Assistant Manager - Nintendo San Francisco Store
Nintendo, San Francisco, CA, United States
About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.
Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/.
- Drives store execution and performance while ensuring brand consistency and store presentation.
- Oversees day-to-day planning and operational accountability for sales and customer service.
- Clearly communicates all expectations to team and holds team accountable for expectations.
- Coaches, trains, and motivates staff to reach performance goals.
- Leads team by taking initiative, leading by example, and enthusiastically adapting change.
- Actively participates in interviewing, selecting, and training new hires.
- Monitors and evaluates performance, provides timely feedback (for recognition, disciplinary action, developmental conversations, and performance review process).
- Supervises schedules and staffing levels to ensure high levels of customer service.
- Identifies and coordinates opportunities to increase customer interactions, drive store traffic, and create sales.
- Ensures adherence to opening and closing procedures, inventory cycle counts, inventory control procedures, and other operational guidelines.
- Plans and executes new product launches, events, contests, and/or promotions.
- Ensures brand appropriate product presentation and store appearance.
- Four to six years of related experience, including at least two years as assistant manager.
- Strong leadership and problem solving skills.
- Excellent communication skills.
- Accurate cash and inventory control experience.
- Attention to detail and accuracy.
- MS Office proficiency (Excel & Word required; PowerPoint and Access preferred).
- Applies operational business practices and coordinates with other closely related areas to improve efficiency.
- Undergraduate degree in Business, Marketing, a related field, or equivalent combination of education and experience.