Operations Director

Description*This role begins March 2023*It is our desire at Chick-fil-A Wrigleyville to be a "home away from home" for our community. We will strive to achieve this through pursuing excellence in all areas, starting with building a High Performance Leadership Team. The Operations Director role at Chick-fil-A Wrigleyville will report directly to the Owner/Operator and sit on a team of other Directors. The Operations Director will have full responsibility of their respective area of the business including - but not limited to - growing top line revenue, managing food and labor costs, upholding operational excellence, achieving monthly guests satisfaction and profitability goals, and stewarding leadership development amongst the team. The ideal candidate will have high level leadership experience, a tenacious desire to continuously improve, and a variety of experiences with operations, budget management, and sales.Responsibilities:Daily operational executionManage P&L costs to drive both top line and bottom line growthSteward development amongst teamStrategic planningMeet monthly customer satisfaction goalsEnsure clean and safe environmentServe guests quickly with accuracyDevelop and uphold operations systems & processesQualifications:1-5 years Operations leadership experienceExcellent verbal and written communication skillsTeam playerAble to work long hours (including late nights and weekends)Experience with strategic planningPreferred Qualifications:Bachelor's Degree2-5 years budget maintenance2-5 years operations/sales experienceMicrosoft suite proficiencyBenefits:Health Insurance option401(k) optionCell PhoneGymTransitVacation/PTOLeadership Development StipendScholarship/Education OpportunitiesFree foodCompany Growth/Advancement OpportunitiesRequirementsMinimum 18+ years oldPrevious customer service experiencePrevious leadership experienceAbility to handle all equipment, pans, pots, navigating shelving both high and lowFlexible Schedule - Late nights & weekendsOperations experienceExcellent written and verbal communication skillsAble to lift at least 50 poundsAdapt to volatile service environmentsMust be able to handle various customersAble to make quick, effective decisions under pressureCompany InformationChick-fil-A, Inc., Founder S. Truett started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Cathy's family has continued his tradition of leadership, including his son Dan, who was appointed as the company's CEO in 2013, and grandson Andrew, who serves as the current Chick-fil-A CEO.