ConsultUSA
Technical Lead Genesys Cloud CCaaS
ConsultUSA, Pittsburgh, Pennsylvania, us, 15289
Description:
Our client has an immediate need for a
Technical Lead Genesys Cloud CCaaS Requirements: Bachelors degree is a plus 4+ years of experience Experience with Genesys Cloud Demonstrated Leadership Skills - experience driving decision-making and providing thought leadership and direction Experience with Jira Experience with Java, reading or writing code Responsibilities: Responsible for the development, configuration, and implementation of Genesys Cloud IVR call flows (including skills & queues), email flows, routing rules, data tables, and API interactions Will work in tandem with the full Agile crew to understand requirements, document stories in Jira, and contribute to technical documentation Must have leadership skills to help drive decision-making and provide thought leadership and direction This crew supports TMG which is the specific Treasury Mgmt. division within the overall Genesys Cloud instance Why Work for ConsultUSA: ConsultUSA offers competitive salaries, major medical (PPO or HDHP w/ HSA), dental, and vision insurance plans, and 401k plan with immediate eligibility for both salary and hourly employees ConsultUSA hosts several outings and events, holiday and summer parties, and volunteer opportunities throughout the year for employees We will work with you to obtain training for in-demand technologies and prepare you for industry-recognized certification exams ConsultUSA offers Business Analysis and Project Management training through our Project Management Institute (PMI) award-winning sister company, PMCentersUSA How to Apply: To submit your application, please click the
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button located at the top and bottom of the page. ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA. For a complete listing of all ConsultUSA jobs please visit www.consultusa.com
Technical Lead Genesys Cloud CCaaS Requirements: Bachelors degree is a plus 4+ years of experience Experience with Genesys Cloud Demonstrated Leadership Skills - experience driving decision-making and providing thought leadership and direction Experience with Jira Experience with Java, reading or writing code Responsibilities: Responsible for the development, configuration, and implementation of Genesys Cloud IVR call flows (including skills & queues), email flows, routing rules, data tables, and API interactions Will work in tandem with the full Agile crew to understand requirements, document stories in Jira, and contribute to technical documentation Must have leadership skills to help drive decision-making and provide thought leadership and direction This crew supports TMG which is the specific Treasury Mgmt. division within the overall Genesys Cloud instance Why Work for ConsultUSA: ConsultUSA offers competitive salaries, major medical (PPO or HDHP w/ HSA), dental, and vision insurance plans, and 401k plan with immediate eligibility for both salary and hourly employees ConsultUSA hosts several outings and events, holiday and summer parties, and volunteer opportunities throughout the year for employees We will work with you to obtain training for in-demand technologies and prepare you for industry-recognized certification exams ConsultUSA offers Business Analysis and Project Management training through our Project Management Institute (PMI) award-winning sister company, PMCentersUSA How to Apply: To submit your application, please click the
Apply Now
button located at the top and bottom of the page. ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA. For a complete listing of all ConsultUSA jobs please visit www.consultusa.com