Capital One
Sr. Associate, Process Management - Marketing & Messaging Operations(Card)
Capital One, Richmond, Virginia, United States, 23225
West Creek 1 (12071), United States of America, Richmond, VirginiaSr. Associate, Process Management - Marketing & Messaging Operations(Card) We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. Being detail oriented along with the ability to connect dots among all the different teams/systems is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.
If your skills, experience, and qualifications match those in this job overview, do not delay your application. Must work with a team, as well as internal customers, downstream partners and third party vendors to understand and shape strategic intent and value to meet the business' key needs while considering operational capabilities, constraints and customer experience. A Process Manager for the marketing and messaging team works with product owner, business analyst and intent owners, to develop clear business intent and requirements for the marketing initiative.Partners with downstream teams for managing the delivery of the initiative when applicable. Identifies ways to improve the customer experience all along the way. Perform, monitor and maintain processes to ensure they are followed correctly and help to resolve issues or escalate when necessary. Maintain and update process documents. Communicate updates with internal customers on new and existing processes and provide internal customer support as needed. General Responsibilities: Partner with key business intent owner and build teams to develop clear business intent, identify risks for intent execution and build key components to bring new products to market
Develop and maintain process documentation and drive continuous process improvements
Perform quality assurance checks on actions taken to ensure accuracy
Serve as subject matter expert to outside resources
Monitors the progression of findings against mitigation plans to ensure timely closure
Easily adaptable in a fast paced environment, by being able to navigate between BAU solicitation work and perform in market issue resolution
Problem-solve issues and correct errors as they arise
Continually look for ways to streamline and improve overall process
Stay abreast of product terms, changes and launches across card acquisitions
Maintain monthly dashboards and reporting
Basic Qualifications: High School Diploma, GED or equivalent certification
At least 2 years of experience in Process Management, Project Management, Relationship Management or Risk Management
At least 1 year of experience in Microsoft Office or G Suite
Preferred Qualifications: Bachelor's Degree or military experience
3+ years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
Strong communication and collaboration skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is
hybrid
meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting .
Monday
and
Fridays
are enterprise- wide
virtual work days
.
Tuesday, Wednesday and Thursday
are in-person days for associates to spend time together working in our beautifully-designed team areas. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Illinois (Hybrid On-Site): $81,400 - $92,900 for Sr. Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to
Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). PDN-9d8def0d-648e-4c4b-8d5e-2d00e548adb7
If your skills, experience, and qualifications match those in this job overview, do not delay your application. Must work with a team, as well as internal customers, downstream partners and third party vendors to understand and shape strategic intent and value to meet the business' key needs while considering operational capabilities, constraints and customer experience. A Process Manager for the marketing and messaging team works with product owner, business analyst and intent owners, to develop clear business intent and requirements for the marketing initiative.Partners with downstream teams for managing the delivery of the initiative when applicable. Identifies ways to improve the customer experience all along the way. Perform, monitor and maintain processes to ensure they are followed correctly and help to resolve issues or escalate when necessary. Maintain and update process documents. Communicate updates with internal customers on new and existing processes and provide internal customer support as needed. General Responsibilities: Partner with key business intent owner and build teams to develop clear business intent, identify risks for intent execution and build key components to bring new products to market
Develop and maintain process documentation and drive continuous process improvements
Perform quality assurance checks on actions taken to ensure accuracy
Serve as subject matter expert to outside resources
Monitors the progression of findings against mitigation plans to ensure timely closure
Easily adaptable in a fast paced environment, by being able to navigate between BAU solicitation work and perform in market issue resolution
Problem-solve issues and correct errors as they arise
Continually look for ways to streamline and improve overall process
Stay abreast of product terms, changes and launches across card acquisitions
Maintain monthly dashboards and reporting
Basic Qualifications: High School Diploma, GED or equivalent certification
At least 2 years of experience in Process Management, Project Management, Relationship Management or Risk Management
At least 1 year of experience in Microsoft Office or G Suite
Preferred Qualifications: Bachelor's Degree or military experience
3+ years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
Strong communication and collaboration skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. This role is
hybrid
meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting .
Monday
and
Fridays
are enterprise- wide
virtual work days
.
Tuesday, Wednesday and Thursday
are in-person days for associates to spend time together working in our beautifully-designed team areas. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Illinois (Hybrid On-Site): $81,400 - $92,900 for Sr. Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to
Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). PDN-9d8def0d-648e-4c4b-8d5e-2d00e548adb7