Director of Front Office

Overview Omni Mount Washington Resort & Spa As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match. Job Description The Director of Front Office is responsible for leading the day-to-day operations of our Front Office and Guest Services areas. From ensuring impeccable cleanliness to fostering a culture of excellence in guest service, the Director of Front Office will drive continuous improvement in guest satisfaction metrics and associate morale. Our team members enjoy a wealth of benefits and perks, including: Comprehensive healthcare coverage with options for medical, dental, and vision plans. Paid time off for relaxation and rejuvenation. Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance. Complementary Golf, Skiing and Riding. Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities. Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services. Join us and thrive in an environment where your well-being is valued and supported. Responsibilities Oversight of all day-to-day Front Office Operations including the Front Desk, Guest Services, and Transportation departments. Ensure registration cards are completed. Ensure all needed reports are run. Continued training done with all associates. Ensure MOS & POE program is consistent. Communicate with all departments on a continuing basis, especially with the Assistant Front Office Managers each evening/morning. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be familiar with the hotel computer system for training, maintenance and troubleshooting. Complete rate discrepancy report and make needed changes. Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc. Complete check-out with balance report. Complete credit check daily. Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. Assist with departmental scheduling and monitoring payroll productivity. Directly oversee all aspects of Front Office, Guest Services and the PBX department. Assist with projects related to the Spa and Housekeeping Divisions. Attend meetings as assigned by Director of Rooms. Qualifications At least 5 years directly related experience (Hotel-Front Desk) in a managerial role. Bachelor's Degree or equivalent experience preferred. Must be able to work flexible shifts, including weekends and holidays. Must have excellent organizational, supervisory, and customer service skills. Must be able to work well under stressful situations and handle challenges in a professional manner. Must have a 4 diamond presentation. Job Locations:

US-NH-Bretton Woods Posted Date:

2 days ago (11/29/2024 11:17 AM) Requisition ID:

2024-116794 # of Openings:

1 Category:

Front Office Operations

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