eTeam
Field Technical Support Rep-3
eTeam, New York, New York, us, 10261
Mac Responsibilities:
Provide Technical Support:
Offer comprehensive technical support for MacOS devices, ensuring timely resolution of hardware and software issues. Device Management:
Utilize JAMF and MaaS360 to manage and deploy Apple devices, ensuring compliance with organizational policies and security standards. User Assistance:
Assist end-users with troubleshooting and resolving technical issues related to MacOS, including account support, application support, and network connectivity. System Maintenance:
Perform regular system updates, patches, and maintenance tasks to ensure optimal performance and security of MacOS devices. Documentation:
Maintain accurate records of support requests, resolutions, and device configurations using IT service management tools. = Can be omitted since it is not exclusive to Macs Training and Guidance:
Provide training and guidance to end-users on best practices for using MacOS devices and related software. Collaboration:
Work closely with other IT team members to implement and support IT projects, ensuring seamless integration and operation of MacOS devices within the organization's IT infrastructure. Security Compliance:
Ensure all MacOS devices comply with security policies and procedures, including encryption, antivirus, and data protection measures. Incident Management:
Respond to and resolve incidents in a timely manner, escalating complex issues to higher-level support when necessary. Continuous Improvement:
Stay updated with the latest MacOS developments, JAMF, and MaaS360 features, and recommend improvements to enhance IT support services.
Other responsibilities:
ssists in investigating and resolving complex installations and maintenance matters of significance. Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Instructs customers in the operation and maintenance of systems/equipment. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. cts as a liaison with customers on administrative and technical matters for assigned projects. Performs analysis and prepares reports on system problem trends and issues
Work Environment:
Office environment Walk up kiosk/ vending and lock / network printers
Provide Technical Support:
Offer comprehensive technical support for MacOS devices, ensuring timely resolution of hardware and software issues. Device Management:
Utilize JAMF and MaaS360 to manage and deploy Apple devices, ensuring compliance with organizational policies and security standards. User Assistance:
Assist end-users with troubleshooting and resolving technical issues related to MacOS, including account support, application support, and network connectivity. System Maintenance:
Perform regular system updates, patches, and maintenance tasks to ensure optimal performance and security of MacOS devices. Documentation:
Maintain accurate records of support requests, resolutions, and device configurations using IT service management tools. = Can be omitted since it is not exclusive to Macs Training and Guidance:
Provide training and guidance to end-users on best practices for using MacOS devices and related software. Collaboration:
Work closely with other IT team members to implement and support IT projects, ensuring seamless integration and operation of MacOS devices within the organization's IT infrastructure. Security Compliance:
Ensure all MacOS devices comply with security policies and procedures, including encryption, antivirus, and data protection measures. Incident Management:
Respond to and resolve incidents in a timely manner, escalating complex issues to higher-level support when necessary. Continuous Improvement:
Stay updated with the latest MacOS developments, JAMF, and MaaS360 features, and recommend improvements to enhance IT support services.
Other responsibilities:
ssists in investigating and resolving complex installations and maintenance matters of significance. Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. Instructs customers in the operation and maintenance of systems/equipment. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. cts as a liaison with customers on administrative and technical matters for assigned projects. Performs analysis and prepares reports on system problem trends and issues
Work Environment:
Office environment Walk up kiosk/ vending and lock / network printers