LanceSoft
Technical Support Specialist 3
LanceSoft, Birmingham, Alabama, United States, 35275
Client: Southern Company
Department:
SCS0220-Energy Management Systems Job ID
:
SCS-147960 Title : Technical Support Specialist 3 Duration:
1/1/2025 to 1/1/2028 Location: Alabama Power Corp HQ-CHQ005 (600 18th St N, Birmingham AL 35203) Position: Onsite Desired Qualifications: 5-10 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT capacity.
SCS0220-Energy Management Systems Job ID
:
SCS-147960 Title : Technical Support Specialist 3 Duration:
1/1/2025 to 1/1/2028 Location: Alabama Power Corp HQ-CHQ005 (600 18th St N, Birmingham AL 35203) Position: Onsite Desired Qualifications: 5-10 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT capacity.