Customer Service Job at Globe Life AIL McQuade Organization in Concord

The McQuade Organization is proud to be one of the fastest-growing companies in America. With people nationwide, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire top talent and nurture their professional growth. We are looking for representatives to join our team and help spearhead our growth. As a Customer Service Representative, you will play a critical and active role in the day-to-day operations. This is an excellent opportunity to be one of the key members of our sales team and position yourself for unique career growth opportunities.

What are we looking for:

- An advocate: you thrive on engaging with our customers, stopping at nothing to help them succeed.

- A problem solver: you creatively find solutions and discover workarounds using the resources available.

- A wordsmith: you communicate clearly, concisely, and with a friendly tone.

- A helper: you are friendly and patient, crafting a positive experience for our customers with each interaction.

- An efficient worker: you juggle priorities without breaking a sweat, maintaining an excellent level of organization.

- A great teammate: you contribute ideas to elevate your greater team and help them succeed.

What you'll do:

- Serve as the first point of contact for all support communications primarily via phone, email and zoom to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately.

- Handle open customer issues and raise them when appropriate to ensure timely follow- up and satisfactory resolution.

- Help keep both internal and customer-facing support documentation up to date.

- Actively provide recommendations for continuous product and process improvement. Requirements

- 6 months of customer-facing work experience

- Demonstrated perseverance when resolving customer requests

- An aptitude for learning and sharing knowledge with others

- Excellent written and verbal communication skills

- Prior experience walking customers through technical solutions through chat and email a plus

- Your own talents! If you dont meet 100% of the qualifications above, let us know in your application why youd be a fit for this role.

Benefits:

- Weekly pay and performance bonuses

- Benefits package including Health, Life, Retirement and Stock Options

- Structure and Flexibility in your schedule

Our people work remotely but with a consistent and robust culture that promotes diversity and teamwork. To continue being a leading organization, we want to ensure that every team member gets the best growth and professional development opportunities in a diverse, welcoming, and innovative environment. Every team member brings something unique to our company and we are looking for 2-5 people to train directly into management

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