Event Representative

ASM Global is the world's largest and most trusted venue management and services company operating the most prestigious entertainment, sports, and exhibition venues spanning five continents, with a portfolio of more than 300 stadiums, arenas, convention centers, entertainment districts, theaters, amphitheaters, and equestrian and recreational centers. From Aberdeen to Anchorage, and Sydney to Stockholm, our venues connect people through the power of live experiences.

ASM GLOBAL, the leader in privately managed public facilities has an excellent and immediate opening for an Event Representative at the Oakland Arena and Oakland-Alameda County Coliseum.

Summary:
The Event Representative will be responsible for monitoring events and ensuring that the guests have an enjoyable experience while maintaining the policies and guidelines of Oakland and Oakland-Alameda County Coliseum. Event Representatives will have dual responsibility working with guests and staff on event days.

Essential Duties and Responsibilities:
(Include the following. Other duties may be assigned.)

• Serve as the primary point of contact for any front-of-house situations within an assigned area.
  • For Example: Ticket issues, ADA relocations, guest complaints, medical calls, etc.
  • Handle complaints, disturbances, or related problems with guests and staff when applicable.
  • Respond to guest concerns in a respectful and calm manner.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Ensure concourse and public areas remain clean and clear of any emergency exit hazards.
• Greet and guide all guests in a welcoming, friendly manner and thank all guests at the conclusion of the event.
• Answer guest questions with regard to the event and property, e.g., location of a particular section, concession stands, restrooms, etc.
• Provide staff briefings at the beginning of each event to assist with employee compliance of ASM Global policies/procedures.
• Ensure non-smoking policy, and other public safety concerns are responsibly handled both internally and externally. Having an understanding of the Oakland Arena and Oakland-Alameda County Coliseum layout and policies and procedures.
• Respond to guest concerns in a respectful and calm manner and work closely with the Guest Services Manager or Event Manager as needed. Document any problems or issues that arise during the event.
• Communicate guest and management issues/concerns effectively over a radio.
• Assist with Arena and Stadium set-up procedures, including opening and locking/unlocking gates, checking elevators, delivering documents and equipment, etc.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Manage lost and found program on event day, including logging in newly found items and reuniting lost items with owners.
• Perform other duties and responsibilities as deemed appropriate by Management.
  
  Qualifications:
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  Education and/or Experience:
  A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred).
  1-3 years of related experience.
  Experience in a supervisory role preferred.
  Prior facility event experience preferred.
  
  Skills and Abilities:

• Ability to make quick, complex, proactive decisions under pressure with little or no supervision.
• Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary.
• Excellent interpersonal and communication skills.
• Strong in-person customer services experience.
• Ability to work in a fast-paced environment.
• Motivated self-starter with a proactive attitude.
• Ability to operate a tablet or a laptop efficiently.
• Must be able to work in a team environment interacting with multiple departments.
• Available to work non-traditional hours (nights, weekends, and holidays).
  
  Physical Demands:
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  Must be able to work outdoors in various weather conditions.
  Must be able to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet and concrete.
  Ability to stand for long periods of time.
  
  Note:
  The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
  
  ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.