Office Manager (Senior Care Agency)

Office Manager (Senior Care Agency)

Senior Helpers of Coastal Orange County

Office Location: Mission Viejo (on-site)

Non-exempt hourly position: $23 to $27 per hour depending on experience

Most people have some personal experience with providing care to a loved one. For our team at Senior Helpers of Coastal OC, this story started with seeking care for our grandmother who we lovingly called Baaji. Then it was about finding compassionate and experienced care for our father Papa who had severe complications from a surgery that left him disabled. This care continues even today, and these experiences led us to start a senior care agency with a promise to make a difference in others’ lives. 

As we build our team and expand our footprint in the South OC area, we are looking for a compassionate individual, driven by family values and a strong desire to provide Disney-level customer service to local seniors and their families.

Want a career where you can serve others and make a greater impact in your community?

We provide care and comfort to seniors so they can age safely and gracefully in their own homes. Maintaining their independence is critical to them and we help give their families peace of mind that their loved one is being provided exceptional care. You will play a central role in this!

Are you eager to learn and grow in a fast-paced industry?

This is a high impact role and an opportunity to join a team that’s poised for fast growth. You will work in close partnership with the owner and be able to take on leadership roles, gain industry certifications and build a strong professional career.

Are you passionate about managing care teams and running operations?

Primary responsibilities will include managing the daily office operations as well as directing the entire recruiting-to-scheduling cycle of our Caregivers staff. You will also lead all team communications and have a strong focus on retention efforts.

If yes, then we are looking for YOU!

About the job:

1. Manage the entire Caregiver recruiting life cycle

• Lead all activities related to caregiver sourcing, recruitment, interviewing and onboarding
• Take ownership of caregiver training, background checks, orientation and shift scheduling
• Manage caregiver retention efforts with rewards and recognition best practices

1. Assist with Office & Marketing operations:

• Answer all incoming phone calls and client inquiries in a pleasant and warm manner
• Perform general office functions as needed to operate or promote a start-up business
• Be open to caregiving duties as required to fill in open shifts

1. Assist with Client communications:

• Create and distribute client welcome packets
• Maintain frequent communication with clients, family members, and their care team
• Manage and file information from incoming leads and existing clients while maintaining strict confidentiality (following HIPPA and other privacy policies and regulations)

Required Skills and Qualities:

• Prior healthcare or senior care industry experience preferred
• Excited to work in a start-up environment and build a business
• Excellent organization skills
• Flexibility and “roll-up-your-sleeves” attitude
• Self-starter; proactive – can work independently with minimal supervision
• Experience in office management or HR-related function preferred
• Proficiency in basic programs like Outlook, PowerPoint, etc.
• Ability to adapt to changing priorities and responsibilities of a growing business
• A healthy sense of humor!
• Background checks and other pre-employment screening will be required

Benefits:

• Competitive compensation with aggressive incentive plan
• Sign on and referral bonuses
• Fun & inclusive team-focused work environment
• Welcome gift and new hire packet
• Family-oriented management culture with lunches, team outings and fun activities
• Extensive hands-on and virtual training available
• Opportunity to expand skills for personal and professional growth
• Rewarding career that will leave you proud and fulfilled each day
• Access to medical benefits and 401k options (based on eligibility)
• Exclusive discounts at local restaurants, shopping, movies and travel

Every team member contributes to our mission of providing exceptional in-home care every day. We are proud to be part of the Senior Helpers franchise system that is the first and only national home care provider to receive certification as a Great Place to Work.

Job Type: Full time

Equal Opportunity Employer