K&L Gates LLP
Business Relationship Manager
K&L Gates LLP, Pittsburgh, PA, United States
Job Description
At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.
We are seeking a Business Relationship Manager to join the team. The Business Relationship Manager (BRM) plays a pivotal role within the firm's Business Transformation Office, tasked with fostering and nurturing the relationships between IT, Business, and Practices to enhance the value derived from IT assets, projects, investments, and capabilities. As a strategic partner, the BRM comprehends the business intricacies, aids in project prioritization, ensures project alignment with technology for optimal ROI, and steers IT strategy to complement the firm's overarching goals.
Acting as a conduit between IT and business units, the BRM serves as a trusted advisor to IT's internal clientele. The role demands effective communication with stakeholders across the firm to grasp their technological requirements, obstacles, and strategic objectives. The BRM champions collaboration and fosters a culture of innovation and value that mirrors the firm's business ethos.In collaboration with various practices and departments, the BRM co-creates the Global IT strategy, roadmap, and budgetary planning. Working in unison with the IT Leadership team, the BRM ensures that IT platforms and solutions are attuned to the firm's present and prospective needs. This is accomplished through a deep understanding of business priorities, portfolio management, demand prioritization, partnership for consistent technical delivery, and advocating for both business necessities and the global IT strategy across all stakeholder domains.
The ideal candidate will have experience working in a global law firm, preferably with extensive knowledge of the processes and workflows that are utilized by Conflicts departments. Specific experience and knowledge around New Business Intake processes is very critical to this role.
KEY RELATIONSHIPS
The Business Relationship Manager reports directly to the Director of the Business Transformation Office. The Business Relationship Manager will have strong and trusted relationships with the following: Chiefs, Senior Administrators outside of IT, IT Leadership, Directors of Practice Operations, AISG Team, Project Management Office, Change Management Office, Strategy and Governance Office, Practice Area Leaders, Practice Group Coordinators and Business Sponsors.
ESSENTIAL DUTIES
• Cultivate and sustain value-added relationships with departments and practices.
• Set and maintain regular and dependable cadence for internal client engagements.
• Work with internal clients to understand, document and support their priorities, strategies and initiatives in a collaborative manner to deliver successful outcomes.
• Deliver solutions in a timely manner, aligned with customer needs and objectives.
• Use consistent processes, metrics and tools to communicate monthly/quarterly initiative progress and project updates to internal stakeholders.
• Monitor and report key metrics for internal departments and practices between meetings.
• Guide business leaders in articulating IT requirements to enhance business performance.
• Collaborate with change management and business transformation teams to refine processes based on internal feedback.
• Develop and manage a well-structured initiative portfolio with the PMO, tailored to specific departmental needs.
• Address and escalate issues promptly and professionally.
• Evaluate joint initiatives with business leadership for alignment with strategic roadmaps and priorities.
• Identify and track the adoption of strategic business function opportunities, ensuring alignment with the firm's strategy.
• Work with leaders to assess, sequence, and shape initiatives for strategic value.
• Promote awareness and adoption of existing technology solutions.
• Stay informed on industry and technological trends to maintain creativity and innovation.
• Prioritize value over solutions in idea development, risk evaluation, and evolving needs.
• Keep strategic allies informed about IT objectives and engage them in project-related discussions.
ADDITIONAL DUTIES
EXPERIENCE SKILLS REQUIRED
• Ability to be collaborative and to encourage collaboration
• Ability to focus on business value results instead of solutions
• Ability to positively influence others and to break down organizational silos
• Excellent leadership, interpersonal, time-management and customer-service skills
• Strong communication, facilitation, negotiation and presentation skills
• Proven ability to work in both a technical and non-technical setting
• Demonstrated ability to meet obligations with confidentiality, integrity, and sensitivity
• Proven ability to build, lead, manage and foster a team-oriented environment.
• Goal-oriented and results-focused, viewing challenges as opportunities
• Pragmatic, self-disciplined and organized
• Understanding of project management best practices and experience working in a structured project environment
• Effectively manages and communicates confidential issues.
• Ability to adapt to shifting priorities and proactively drive changes in project scope, timelines, requirements and strategy
• Experience with project management informations systems and software such as Eclipse PPM, Microsoft Project, or ServiceNow PPM
• Bachelor's degree in business, marketing, finance, information technology or related field or related experience.
• Minimum of 5 years of experience in a similar role preferred
• Excellent communication and interpersonal skills
• Proven track record of success in developing and managing relationships with business partners and clients
• Strong analytical skills
• Previous law firm experience is a bonus
ADDITIONAL ABILITIES REQUIRED
• Responsibilities may occasionally require an adjusted work schedule, overtime, and evening/weekend hours in order to meet deadlines
• Carrying a mobile device to accept calls and monitor email during non-work hours
• Occasional travel may be required. Travel is less than 10% of schedule.
Compensation Salary $102,000 - $155,000
The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.
ABOUT THE FIRM
K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.
The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.
For more information or to view other job opportunities, please click here to go back to our careers page.
Notice: We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility.
BENEFITS
K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:
EQUAL EMPLOYMENT OPPORTUNITY
The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person's race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm's policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact askHR@klgates.com.
At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.
We are seeking a Business Relationship Manager to join the team. The Business Relationship Manager (BRM) plays a pivotal role within the firm's Business Transformation Office, tasked with fostering and nurturing the relationships between IT, Business, and Practices to enhance the value derived from IT assets, projects, investments, and capabilities. As a strategic partner, the BRM comprehends the business intricacies, aids in project prioritization, ensures project alignment with technology for optimal ROI, and steers IT strategy to complement the firm's overarching goals.
Acting as a conduit between IT and business units, the BRM serves as a trusted advisor to IT's internal clientele. The role demands effective communication with stakeholders across the firm to grasp their technological requirements, obstacles, and strategic objectives. The BRM champions collaboration and fosters a culture of innovation and value that mirrors the firm's business ethos.In collaboration with various practices and departments, the BRM co-creates the Global IT strategy, roadmap, and budgetary planning. Working in unison with the IT Leadership team, the BRM ensures that IT platforms and solutions are attuned to the firm's present and prospective needs. This is accomplished through a deep understanding of business priorities, portfolio management, demand prioritization, partnership for consistent technical delivery, and advocating for both business necessities and the global IT strategy across all stakeholder domains.
The ideal candidate will have experience working in a global law firm, preferably with extensive knowledge of the processes and workflows that are utilized by Conflicts departments. Specific experience and knowledge around New Business Intake processes is very critical to this role.
KEY RELATIONSHIPS
The Business Relationship Manager reports directly to the Director of the Business Transformation Office. The Business Relationship Manager will have strong and trusted relationships with the following: Chiefs, Senior Administrators outside of IT, IT Leadership, Directors of Practice Operations, AISG Team, Project Management Office, Change Management Office, Strategy and Governance Office, Practice Area Leaders, Practice Group Coordinators and Business Sponsors.
ESSENTIAL DUTIES
• Cultivate and sustain value-added relationships with departments and practices.
• Set and maintain regular and dependable cadence for internal client engagements.
• Work with internal clients to understand, document and support their priorities, strategies and initiatives in a collaborative manner to deliver successful outcomes.
• Deliver solutions in a timely manner, aligned with customer needs and objectives.
• Use consistent processes, metrics and tools to communicate monthly/quarterly initiative progress and project updates to internal stakeholders.
• Monitor and report key metrics for internal departments and practices between meetings.
• Guide business leaders in articulating IT requirements to enhance business performance.
• Collaborate with change management and business transformation teams to refine processes based on internal feedback.
• Develop and manage a well-structured initiative portfolio with the PMO, tailored to specific departmental needs.
• Address and escalate issues promptly and professionally.
• Evaluate joint initiatives with business leadership for alignment with strategic roadmaps and priorities.
• Identify and track the adoption of strategic business function opportunities, ensuring alignment with the firm's strategy.
• Work with leaders to assess, sequence, and shape initiatives for strategic value.
• Promote awareness and adoption of existing technology solutions.
• Stay informed on industry and technological trends to maintain creativity and innovation.
• Prioritize value over solutions in idea development, risk evaluation, and evolving needs.
• Keep strategic allies informed about IT objectives and engage them in project-related discussions.
ADDITIONAL DUTIES
EXPERIENCE SKILLS REQUIRED
• Ability to be collaborative and to encourage collaboration
• Ability to focus on business value results instead of solutions
• Ability to positively influence others and to break down organizational silos
• Excellent leadership, interpersonal, time-management and customer-service skills
• Strong communication, facilitation, negotiation and presentation skills
• Proven ability to work in both a technical and non-technical setting
• Demonstrated ability to meet obligations with confidentiality, integrity, and sensitivity
• Proven ability to build, lead, manage and foster a team-oriented environment.
• Goal-oriented and results-focused, viewing challenges as opportunities
• Pragmatic, self-disciplined and organized
• Understanding of project management best practices and experience working in a structured project environment
• Effectively manages and communicates confidential issues.
• Ability to adapt to shifting priorities and proactively drive changes in project scope, timelines, requirements and strategy
• Experience with project management informations systems and software such as Eclipse PPM, Microsoft Project, or ServiceNow PPM
• Bachelor's degree in business, marketing, finance, information technology or related field or related experience.
• Minimum of 5 years of experience in a similar role preferred
• Excellent communication and interpersonal skills
• Proven track record of success in developing and managing relationships with business partners and clients
• Strong analytical skills
• Previous law firm experience is a bonus
ADDITIONAL ABILITIES REQUIRED
• Responsibilities may occasionally require an adjusted work schedule, overtime, and evening/weekend hours in order to meet deadlines
• Carrying a mobile device to accept calls and monitor email during non-work hours
• Occasional travel may be required. Travel is less than 10% of schedule.
Compensation Salary $102,000 - $155,000
The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.
ABOUT THE FIRM
K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.
The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.
For more information or to view other job opportunities, please click here to go back to our careers page.
Notice: We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility.
BENEFITS
K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:
- Medical/Prescription Drug Coverage (including a Health Savings Account feature)
- Back-up Child/Elder Care and access to a caregiving concierge
- Dental Insurance
- Wellness Program
- Vision Insurance
- Pre-tax Commuting Benefits
- 401(k) Retirement Plan and Profit Sharing
- Business Travel Accident Insurance
- Short- and Long-term Disability Protection
- Pet Insurance
- Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)
- Health Advocacy Services
- Paid Time Off (25-30 days per year)
- Identity Protection/Restoration and Fraud Insurance
- Parental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off)
- Student loan refinancing options and access to a student loan concierge service
- Paid Holidays (12)
- Addiction Resources
- Family Building Benefits
- Breast Milk Delivery and Lactation Support Services
- Flexible Spending Accounts
- Employees also may be eligible to receive bonuses and certain expense reimbursements
- Employee Assistance Program
- Professional Development and CLE Credit Opportunities
- 529 Deductions
- Relocation
- Accident Insurance
- Employee Referral Program
- Critical Illness Insurance
- Hybrid/Remote Work Opportunities
- Hospital Indemnity Insurance
- Perks including: Technology, Entertainment, and Travel Discount Programs
- Bereavement Leave
- All other benefits (such as leaves of absence) required by law
EQUAL EMPLOYMENT OPPORTUNITY
The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person's race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm's policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact askHR@klgates.com.