West Hawaii Community Health Center
Specialist
West Hawaii Community Health Center, Kailua, HI, United States
Hawaii Island Community Health Center
Job Title-340 B Specialist
POSITION FUNCTION SUMMARY
Under the direction of the Director of Pharmacy Services and direct supervision of the 340B Program Manager, the 340B Specialist is responsible for the day-to-day technical duties of the 340B Program at Hawai'i Island Community Health Center (HICHC).
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position may have various work assignments within HICHC. This description is intended to be generic in nature, and as such it does not detail all duties and responsibilities of the job assignment. Various duties, responsibilities and accountabilities may be assigned to an incumbent in this position depending on clinic needs, and may include but not be limited to the following:
General Duties
• Follows 340B Program regulations and policies to maintain program integrity and prevent duplicate discounts and diversion.
• Reports to the 340B Program Manager routinely and as requested.
• Uses sound judgement in handling calls, especially with upset patients.
• Demonstrates standard of performance (ownership, teamwork, communication, compassion) that supports patient satisfaction and principles of service excellence.
• Follows all health center specific, State and Federal guidelines and procedures.
• Always maintains patient confidentiality.
• Informs supervisor of problems, pending issues, and communications within the organization/other departments.
• Reports to work as scheduled and keeps supervisor informed of any changes in schedule.
• Participates in cross-training for other roles within the pharmacy services department and provides coverage for PTO/unanticipated staffing needs as directed by supervisor.
• Performs other duties as requested by Director of Pharmacy Services or supervisor.
340B Pharmacy: Contract Pharmacy
• Reviews contract pharmacy claims, then approves or denies these claims based on policy and 340B regulations.
• Assists in reconciliation of 340B purchases and invoices for contract pharmacies.
• Routinely audits contract pharmacy claims for each pharmacy contract to verify compliance with the 340B Program guidelines and policies.
• Maintains auditable records of 340B Contract Pharmacy related to job functions including, but not limited to, wholesaler invoices, inventories, TPA (Third Party Administrator) reports, and contract pharmacy claims.
340B Pharmacy: Entity Owned Pharmacy
• Conducts regular internal audits to ensure compliance with 340B Program requirements.
• Monitors and reports program metrics, discrepancies, and potential compliance risks.
• Analyzes financial data to track 340B savings and usage patterns, providing reports to pharmacy leadership.
• Tracks revenue and savings generated by the 340B Program and contributes to the financial planning of the pharmacy.
• Coordinates delivery schedules with drivers or couriers and ensures the tracking of delivered orders.
• Communicates with patients regarding delivery expectations, confirming delivery addresses, and handling any issues that arise during transit.
• Ensures the timely and secure packaging and delivery of medications to HICHC clinic locations in accordance with proper handling procedures.
• Routinely audits Entity Owned Pharmacy claims to verify compliance with the 340B Program guidelines and policies.
• Maintains auditable records of 340B Entity Owned Pharmacy related to job functions including, but not limited to, wholesaler invoices, pharmacy software reports, and 340B prescription claims.
340B Pharmacy: Clinic Medications
• Procures, supplies and delivers clinic medications in an organized and timely manner to HICHC Health Centers, School Based Health Clinics and the Street Medicine Outreach program in accordance with organizational protocols and procedures.
• Ensures that medications are efficiently and accurately sourced from various suppliers including but not limited to 340B accounts, full price accounts, donated supply, or other programs.
• Monitors inventory levels and places orders to ensure adequate stock of medications.
• Maintains accurate and up-to-date inventory records using an inventory management system.
• Conduct physical inventory of clinic 340B medications to maintain 'quantity on hand' accuracy and resolve inventory discrepancies.
• Ensures that all medications are stored and handled according to safety and compliance regulations (e.g., temperature control, expiration dates) and organizational protocols.
• Routinely audits 340B Clinic Medication claims to verify compliance with the 340B Program guidelines and policies.
• Maintains auditable records of 340B Clinic Medications related to job functions including, but not limited to, wholesaler invoices, physical inventories, EPIC usage reports, and inventory management system reports.
POSITION SPECIFICATIONS
Requirements of Position
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
• High School diploma or GED certificate required.
• One-year experience as a pharmacy technician or in a related medical field required or any equivalent combination of experience, training and/or education approved by Human Resources.
• Computer knowledge and skills required.
• Knowledge of medical terminology preferred.
Licenses and Certifications
• Must successfully complete 340B UNIVERISTY ON DEMAND within the first three months of employment.
• Valid Hawai'i driver's license, current auto insurance and reliable transportation required.
o Reliable transportation for deliveries and/or qualifying as an approved driver of the company vehicle.
Knowledge, Skills and Abilities
• Entry level knowledge of the position with the desire to learn on the job and complete online 340B University training through Apexus.
• Basic mathematical skills including adding, subtracting, multiplying, and dividing
• Proficient in use of the electronic health record (electronic medical record) to record and retrieve patient health information, obtain reports, and evaluate documentation and associated charges
• Knowledge and understanding of data mining
• Ability to be flexible and work both independently and in a team environment.
• Interpersonal relations and customer service skills; facilitating interdepartmental, inter-clinical operations.
• Good organizational and self-management skills, including time management, document handling and management, etc.
• Excellent computer skills, including word processing, spreadsheet, and database applications
• Understanding and proficiently use systems and programs to investigate and resolve inventory discrepancies, including running and analyzing reports.
• Demonstrated skill and knowledge of computer systems including but not limited to word processing, spreadsheet, database, and electronic communication software application
• Demonstrate willingness to learn new systems related to the position such as Trinet barcode scanning or any other inventory tracking system
• Physical ability to lift heavy loads as required for filling medication supply orders.
• Willingness to travel island-wide for deliveries and clinic support.
• Ability to work flexible hours based on the needs of the program.
• Ability to pay attention to detail, maintain accurate records, and maintain confidentiality.
Language Skills
• Ability to read and interpret documents such as government regulations and guidelines, patient records, operating and maintenance instructions, procedure manuals and so on.
• Ability to write at an above average level of competence and communicate effectively and efficiently with management
• Ability to communicate with diverse groups of people to include staff and providers and patients.
• Ability to communicate effectively with patients and their families to make their visit a pleasant experience.
• Sensitivity to the multicultural nature of the service area population
Personal Characteristics
Personal characteristics include: being a team player, self-starter working well with minimal supervision, high integrity, good personal habits, regular work attendance, courteous and friendly, able to work well with diverse groups of people, organization of multiple tasks and projects, and gain and maintain respect of others, both inside and outside HICHC and the communities it serves.
Confidential and Sensitive Information
Because the employee has access to personal and professional data regarding individual employees and their families, personal data regarding individual patients and the families, and/or sensitive company financial data, an essential job result is the maintenance of a high level of confidentiality of the information processed by the employee. Violation of this confidence may result in disciplinary action, including termination of employment.
Job Title-340 B Specialist
POSITION FUNCTION SUMMARY
Under the direction of the Director of Pharmacy Services and direct supervision of the 340B Program Manager, the 340B Specialist is responsible for the day-to-day technical duties of the 340B Program at Hawai'i Island Community Health Center (HICHC).
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position may have various work assignments within HICHC. This description is intended to be generic in nature, and as such it does not detail all duties and responsibilities of the job assignment. Various duties, responsibilities and accountabilities may be assigned to an incumbent in this position depending on clinic needs, and may include but not be limited to the following:
General Duties
• Follows 340B Program regulations and policies to maintain program integrity and prevent duplicate discounts and diversion.
• Reports to the 340B Program Manager routinely and as requested.
• Uses sound judgement in handling calls, especially with upset patients.
• Demonstrates standard of performance (ownership, teamwork, communication, compassion) that supports patient satisfaction and principles of service excellence.
• Follows all health center specific, State and Federal guidelines and procedures.
• Always maintains patient confidentiality.
• Informs supervisor of problems, pending issues, and communications within the organization/other departments.
• Reports to work as scheduled and keeps supervisor informed of any changes in schedule.
• Participates in cross-training for other roles within the pharmacy services department and provides coverage for PTO/unanticipated staffing needs as directed by supervisor.
• Performs other duties as requested by Director of Pharmacy Services or supervisor.
340B Pharmacy: Contract Pharmacy
• Reviews contract pharmacy claims, then approves or denies these claims based on policy and 340B regulations.
• Assists in reconciliation of 340B purchases and invoices for contract pharmacies.
• Routinely audits contract pharmacy claims for each pharmacy contract to verify compliance with the 340B Program guidelines and policies.
• Maintains auditable records of 340B Contract Pharmacy related to job functions including, but not limited to, wholesaler invoices, inventories, TPA (Third Party Administrator) reports, and contract pharmacy claims.
340B Pharmacy: Entity Owned Pharmacy
• Conducts regular internal audits to ensure compliance with 340B Program requirements.
• Monitors and reports program metrics, discrepancies, and potential compliance risks.
• Analyzes financial data to track 340B savings and usage patterns, providing reports to pharmacy leadership.
• Tracks revenue and savings generated by the 340B Program and contributes to the financial planning of the pharmacy.
• Coordinates delivery schedules with drivers or couriers and ensures the tracking of delivered orders.
• Communicates with patients regarding delivery expectations, confirming delivery addresses, and handling any issues that arise during transit.
• Ensures the timely and secure packaging and delivery of medications to HICHC clinic locations in accordance with proper handling procedures.
• Routinely audits Entity Owned Pharmacy claims to verify compliance with the 340B Program guidelines and policies.
• Maintains auditable records of 340B Entity Owned Pharmacy related to job functions including, but not limited to, wholesaler invoices, pharmacy software reports, and 340B prescription claims.
340B Pharmacy: Clinic Medications
• Procures, supplies and delivers clinic medications in an organized and timely manner to HICHC Health Centers, School Based Health Clinics and the Street Medicine Outreach program in accordance with organizational protocols and procedures.
• Ensures that medications are efficiently and accurately sourced from various suppliers including but not limited to 340B accounts, full price accounts, donated supply, or other programs.
• Monitors inventory levels and places orders to ensure adequate stock of medications.
• Maintains accurate and up-to-date inventory records using an inventory management system.
• Conduct physical inventory of clinic 340B medications to maintain 'quantity on hand' accuracy and resolve inventory discrepancies.
• Ensures that all medications are stored and handled according to safety and compliance regulations (e.g., temperature control, expiration dates) and organizational protocols.
• Routinely audits 340B Clinic Medication claims to verify compliance with the 340B Program guidelines and policies.
• Maintains auditable records of 340B Clinic Medications related to job functions including, but not limited to, wholesaler invoices, physical inventories, EPIC usage reports, and inventory management system reports.
POSITION SPECIFICATIONS
Requirements of Position
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
• High School diploma or GED certificate required.
• One-year experience as a pharmacy technician or in a related medical field required or any equivalent combination of experience, training and/or education approved by Human Resources.
• Computer knowledge and skills required.
• Knowledge of medical terminology preferred.
Licenses and Certifications
• Must successfully complete 340B UNIVERISTY ON DEMAND within the first three months of employment.
• Valid Hawai'i driver's license, current auto insurance and reliable transportation required.
o Reliable transportation for deliveries and/or qualifying as an approved driver of the company vehicle.
Knowledge, Skills and Abilities
• Entry level knowledge of the position with the desire to learn on the job and complete online 340B University training through Apexus.
• Basic mathematical skills including adding, subtracting, multiplying, and dividing
• Proficient in use of the electronic health record (electronic medical record) to record and retrieve patient health information, obtain reports, and evaluate documentation and associated charges
• Knowledge and understanding of data mining
• Ability to be flexible and work both independently and in a team environment.
• Interpersonal relations and customer service skills; facilitating interdepartmental, inter-clinical operations.
• Good organizational and self-management skills, including time management, document handling and management, etc.
• Excellent computer skills, including word processing, spreadsheet, and database applications
• Understanding and proficiently use systems and programs to investigate and resolve inventory discrepancies, including running and analyzing reports.
• Demonstrated skill and knowledge of computer systems including but not limited to word processing, spreadsheet, database, and electronic communication software application
• Demonstrate willingness to learn new systems related to the position such as Trinet barcode scanning or any other inventory tracking system
• Physical ability to lift heavy loads as required for filling medication supply orders.
• Willingness to travel island-wide for deliveries and clinic support.
• Ability to work flexible hours based on the needs of the program.
• Ability to pay attention to detail, maintain accurate records, and maintain confidentiality.
Language Skills
• Ability to read and interpret documents such as government regulations and guidelines, patient records, operating and maintenance instructions, procedure manuals and so on.
• Ability to write at an above average level of competence and communicate effectively and efficiently with management
• Ability to communicate with diverse groups of people to include staff and providers and patients.
• Ability to communicate effectively with patients and their families to make their visit a pleasant experience.
• Sensitivity to the multicultural nature of the service area population
Personal Characteristics
Personal characteristics include: being a team player, self-starter working well with minimal supervision, high integrity, good personal habits, regular work attendance, courteous and friendly, able to work well with diverse groups of people, organization of multiple tasks and projects, and gain and maintain respect of others, both inside and outside HICHC and the communities it serves.
Confidential and Sensitive Information
Because the employee has access to personal and professional data regarding individual employees and their families, personal data regarding individual patients and the families, and/or sensitive company financial data, an essential job result is the maintenance of a high level of confidentiality of the information processed by the employee. Violation of this confidence may result in disciplinary action, including termination of employment.