Field Service Engineer Intermediate

It's fun to work in a company where people truly BELIEVE in what they are doing!

Headquartered in Arvada, Colorado with operations and presence in Europe, the Middle East, India, Asia, Japan and China, Sundyne is a global manufacturer of precision-engineered, highly reliable, safe and efficient centrifugal pumps and compressors for use in chemical, petrochemical, hydrocarbon, hydrogen, pharmaceutical, power generation and industrial applications. Sundyne is a leader in delivering precision-engineered and highly reliable pumps & compressors to many of the world's most important markets, including energy, chemical, industrial, carbon capture, clean hydrogen, and renewable fuels. Sundyne pumps and compressors are available in API, ANSI/ASME, ISO and other industry compliant designs. To learn more about the Sundyne family of precision-engineered pumps and compressors, please visit www.sundyne.com.

Position Description

As a part of our global field service team the field service engineer provides field and factory support to our customers and channel partners and communicates with internal departments, necessary for the continuous improvement of Sundyne pump and compressor products and processes. The field service engineer will become technically familiar with all Sundyne products and work closely with job site personnel providing technical expertise and supervision over the installation, pre-commissioning, commissioning, and troubleshooting of new and existing equipment with a heavy emphasis on controls and instrumentation. This position requires PLC and rotating equipment knowledge or mechanical experience.

• Domestic and international travel up to roughly 20% is required of this position.
• Base Salary plus overtime up to a certain level

Job Duties & Responsibilities

• Perform job functions following all safety regulations and processes and take all required Sundyne job safety training courses.
• Technical knowledge of centrifugal pumps and centrifugal compressor operations.
• Technical expertise on complex failure modes on rotating equipment for either mechanical, electrical or process related failure modes.
• Ability to confirm selection of hardware on machines to analyze failure modes.
• Excellent customer satisfaction by delivering exceptional customer service to our customers and channel partners.
• Lead Root Cause Failure Analysis (RCFA) with internal and external customers.
• Create and manage cases in Microsoft CRM software to respond to service/customer service requests from customers and channel partners.
• Train outside customer and channel partners in quarterly factory training courses.
• Travel to customer sites and manage activities related to the installation, pre-commission, and commissioning of Sundyne equipment (API machines and non-API machines).
• Manage the completion of on-site activities on site by overseeing customer's craftsmen to properly complete activities per OEM and API specifications.
• Ensure all completion of customer and OEM documentation for on-site activities with thorough reports.
• Communicate, collaborate effectively, and be professional with all levels of the job site and internal Sundyne personnel.
• Technical knowledge of all Sundyne products to include assembly and disassembly procedures and the commissioning of equipment with emphasis on controls and instrumentation.
• Travel to customer sites to supervise rebuilding of existing machines per OEM specifications.
• Control system logic expertise to troubleshoot units in the field and/or ensuring that the control system is set up for proper operation of Sundyne equipment.
• Independently perform warranty evaluations at customer sites and on returned hardware ensuring that failure modes are or are not warrantable.
• Timely and accurate submittal of all required paperwork to include onsite time sheets and travel and expense reports.
• Mentor and train junior engineers to properly perform service work in the field per OEM and API specifications.

Successful Candidate:

• Knowledge of process control equipment and reading P&ID drawings to troubleshoot issues in the field.
• Experience with Cause & Effect diagrams, P&IDs, and API seal plans.
• Ability to read mechanical prints and GD&T for confirmation of parts being within OEM specifications.
• Excellent people skills with the ability to communicate and act professionally.
• Self-directed with the ability to work independently and have a high level of self-confidence.
• Ability to train and mentor junior FSEs.
• Have a passion to learn new skills and enjoy problem solving.
• Strong ability to adapt on customer sites to manage customer expectations and availability of resources on site.
• Technical writing skills to properly perform reports and RCFA.
• Previous experience with international travel and field service trips.
• Experience with PLCs or rotating equipment/mechanical experience required.

Desired Credentials:

• 4-year college degree in Mechanical or Electrical/Electronic Engineering with 3-5 years field experience
• 2-year technical degree in related field with 7 years field experience
• Will be capable of working both independently as well as in a team environment.
• Will have strong attention to detail, and a high degree of focus on customer satisfaction.
• Will have strong personal organization and time management skills.
• Flexibility to work multiple projects at varying stages of completion and multitask.
• Experience with PLC and control logic.

Preferred

• 4-year college degree in Mechanical or Electrical/Electronic Engineering with 5-10 years field experience
• Centrifugal pump, centrifugal compressor, or diaphragm compressor experience.
• Previous experience with PLCs is preferred.
• Familiar with American Petroleum Institute (API) standards.
• Preferred CAD software experience (AutoCad, NX, Solidworks)
• Working knowledge of concepts, practices, and procedures used in the oil and gas, chemical or related industry.

Career Growth Opportunities:

• Employees in Field Service Engineering roles at Sundyne have grown into roles such as Engineering Manager; Compressor expert, Director of Engineering, Global Service Manager, Quality control manager and General Manager of Sundyne. This is an excellent role for the candidate who can contribute internally and in the field with customers.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Compensation Details

Annual Salary: $72,000.00 - $89,000.00

Additional Compensation

Application Deadline:

2025-01-30