Psycho Bunny
Key Holder
Psycho Bunny, King of Prussia, PA, United States
WHAT IS THE ROLE?
Reporting to the Store Manager, the Key Holder strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny's core values and service standards.
HOW WILL YOU DO IT?
Your achievements:
Reporting to the Store Manager, the Key Holder strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny's core values and service standards.
HOW WILL YOU DO IT?
- Build a delighted and loyal customer base through engagement, conversion and capturing customer phone and e-mail.
- Responsible for assisting with the recruitment, training, development and succession of high-performing, results-driven Team Members.
- Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member's level of Product Knowledge and the ability to communicate it to customers.
- Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.
- Analyze customer profiles, buying trends, and competitive information to impact and drive business.
- Manage and monitor Loss Prevention.
- Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
- Directly responsible for execution and processing of merchandise, both incoming and outgoing (Transfers).
- Manage and communicate merchandise opportunities to the store manager.
- Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny's standards.
- Execute all requirements concerning OSHA & Covid-19 to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
- Assist with all other duties as required by the store manager.
- Work collaboratively with all other Psycho Bunny team members to achieve goals.
Your achievements:
- 1 year minimum of experience in retail management.
- You must be able to work a flexible schedule, including nights, weekends and holidays.
- You have strong communication skills and the ability to foster a customer-focused selling culture.