Axtria
Desktop Support Technician (1167)
Axtria, Berkeley Heights, New Jersey, us, 07922
Role & Responsibilities
Work closely with our Project Directors, Project Teams and our clients to meet systems and infrastructure needs
Diagnose hardware and software problems and replace defective components.
Maintain and administer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Monitor network and server performance
Research new technology and implement it or recommend its implementation.
Coordinate with vendors in order to get the adequate support and replacement of faulty parts and services
Provide quality Tier-I support to end-users as well as deployment projects.
Provide support Windows OS 10 and 11 environment. Active Directory, office365, Cloud server system.
Provision mobile computing devices and resolve connectivity issues.
Assists users with technical issues via telephone, e-mail, Remote or in person.
Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.
Document problem resolutions within trouble tickets and maintain written documentation.
Equipment setup for new hires/terms/transfers.
Documentation of everything - systems, processes, network diagrams.
Provide Asset management support for Hardware/software/Conference technology working with Global IT team.
Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
Provide timely solutions to end-user computer hardware/networking/software issues.
Desired Skills & Experience
2+ year experience as System Administrator Master's degree in Computer Science or equivalent, MCSA or MCSE and CCNA certified Excellent Windows Server 20082012 implementation & administration skills Good knowledge of Active Directory, Group Policy and Exchange 2010 Excellent Windows client OS skills - Windows 10 and 11 Working knowledge of Linux Knowledge of ADFS and Office 365 Solid understanding of LAN and WAN networking Cloud Platform management and Support Creation, maintenance (patches, etc.) and monitoring of servers in multiple environments (production, staging, development) on cloud environment Design, build, support and maintenance of complex, quality infrastructure-based solutions. Excellent knowledge of backup solutions and principles Laptop, desktop and mobile devices troubleshooting Skill Information Security will be added advantage
2+ year experience as System Administrator Master's degree in Computer Science or equivalent, MCSA or MCSE and CCNA certified Excellent Windows Server 20082012 implementation & administration skills Good knowledge of Active Directory, Group Policy and Exchange 2010 Excellent Windows client OS skills - Windows 10 and 11 Working knowledge of Linux Knowledge of ADFS and Office 365 Solid understanding of LAN and WAN networking Cloud Platform management and Support Creation, maintenance (patches, etc.) and monitoring of servers in multiple environments (production, staging, development) on cloud environment Design, build, support and maintenance of complex, quality infrastructure-based solutions. Excellent knowledge of backup solutions and principles Laptop, desktop and mobile devices troubleshooting Skill Information Security will be added advantage