Information Assurance and Security Specialist

Job Description: Short Description: Information Assurance and Security Specialist for ITAM team Complete Description: Duties and Responsibilities: · Provide support of incoming requests via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. · Provisioning and system setup for new hires. · Prioritize incidents and service requests according to defined processes to meet defined SLAs. · Use remote tools and diagnostic utilities to aid in resolving support requests. · Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. · Installing and configuring hardware and software components throughout various network infrastructure devices. · Install antivirus software and ensure virus definitions are up to date. · Server administration via Active Directory, File & Print services, DNS, DHCP. · Network firewall and switch administration and maintenance. · Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. · Establishing good relationships with all departments and colleagues. · Ensuring company safety and security standards are met. · Some network and server solution design and architecture. Education: · College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience · CompTIA Net and/or CompTIA Security certifications preferred Requirements: · Exceptional written and oral communication skills. · Experience with desktop and server operating systems including Windows 10, Windows 11, Office 365, macOS, iPhone · Strong understanding of technology and business productivity systems. · Active Directory knowledge and experience. · Kaseya · Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. · Good problem-solving skills. · Excellent customer service skills. · Ability to work under moderate supervision. · Microsoft Desktop operating systems certification preferred. · Valid Driver License and ability to drive to customer locations when required. Skills Matrix: · Senior level Tech Support experience. Required 5 Years · Active Directory knowledge and experience. Required 5 Years · Kaseya experience. Required · Network firewall and switch administration and maintenance. Required · Microsoft Desktop operating systems certification. Required · Valid Driver's License and ability to drive to customer locations when required. Required · CompTIA Net and/or CompTIA Security certifications. Highly desired · Knowledge of Microsoft Office Suite (Office 2010 and Office 365). Required 2 Years Flexible work from home options available.