B-Stock
Account Management, Director
B-Stock, Boston, MA
JOB SUMMARY
As the Account Management, Director, you will lead and scale B-Stock's Account Management team, ensuring clients maximize the value of the platform by ensuring they are confident in the financial outcomes achieved on the platform while meeting operational throughput goals. A critical component of this role is building and developing a high-performing team, creating and managing to a performance framework that drives accountability, and ensuring continuous talent development. Additionally, you will drive excellence in Account Management functions, (pursuing successful renewals, identifying opportunities to expand inventory flows, enhance client satisfaction, and grow strategic relationships across the portfolio).
Reporting to the VP of Client Solutions & Logistics, this individual will work in a hybrid setting with a requirement of 3 days in office a week in our Boston office.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Core Competencies:
Management Competencies:
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
PREFERRED QUALIFICATIONS, JOB SKILLS, ABILITIES
The pay rate for this role will range between $150,000 to $180,000, per annum. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.
EMPLOYEE BENEFITS
THE COMPANY
B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today's top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.
While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we're proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.
We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.
Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.
For more information, visit bstock.com/careers/
OUR VALUESMake Each Dollar Count
Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.
Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).
Do The Hard Things Today That Will Pay Off Tomorrow
We're willing to sacrifice and endure, fail and adapt to reach our long-term goals.
Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed.
Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.
No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.
Work Authorization required.
As the Account Management, Director, you will lead and scale B-Stock's Account Management team, ensuring clients maximize the value of the platform by ensuring they are confident in the financial outcomes achieved on the platform while meeting operational throughput goals. A critical component of this role is building and developing a high-performing team, creating and managing to a performance framework that drives accountability, and ensuring continuous talent development. Additionally, you will drive excellence in Account Management functions, (pursuing successful renewals, identifying opportunities to expand inventory flows, enhance client satisfaction, and grow strategic relationships across the portfolio).
Reporting to the VP of Client Solutions & Logistics, this individual will work in a hybrid setting with a requirement of 3 days in office a week in our Boston office.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Drive Optimized Value: Understand the challenges, needs, and themes of our portfolio of clients. Define, drive, and demonstrate the value (ROI) delivered by B-Stock's solution set. Build repeatable adoption playbooks and business value frameworks that AMs can apply to ensure they are realizing the fullest extent of B-Stock. Support the advancement of Account Plans in identifying key objectives to strengthen each relationship further.
- Talent Development and Retention: Foster a culture of continuous improvement through real-time performance feedback, growth and development opportunities, and recognition. Create, and manage, a performance management framework to define and measure success and paths for career advancement and growth within the team.
- Operational Excellence: Ensure the team meets client throughput requirements and efficiently manages order cycles while maintaining high client satisfaction.
- Internal Partnership: Work closely with Sales, Product, Finance, and Operations teams to align on client goals and ensure seamless execution.
- Client Advocacy: Represent the voice of the client internally, helping to inform product roadmaps, process improvements, and strategic initiatives based on feedback and data.
- Ownership: you are responsible for success metrics on the portfolio including GMV Growth, ARR/GRR, Renewal Rates, client specific Cycle Time, and Recovery Improvements.
Core Competencies:
- Results Orientation: Consistently drives for high performance, delivering outstanding results for clients while meeting business goals.
- Analytical Rigor: Approaches problems with a data-driven mindset, offering holistic and strategic solutions to complex challenges.
- Agility and Adaptability: Thrives in dynamic environments, quickly adjusting to new information, tools, and client needs.
- Prioritize Culture: Embodies B-Stock's mission and values, fostering collaboration across teams and contributing to a positive work environment.
Management Competencies:
- Leadership: Builds and develops high-performing teams, fostering collaboration, growth, and a client-first mentality. Aligns and adapts team actions with long-term company goals, ensuring efficient use of resources.
- People Management: Establishes and manages a clear performance framework that aligns with company goals, ensuring accountability and measurable success.
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
- 8+ years of experience in customer success, account management, or client services field within B2B, logistics, supply chain, or SaaS platform sectors.
- 5+ years of people leadership, specifically managing customer success/account management individual contributors, and first-level management
- Proven track record of leading and scaling teams, with an emphasis on talent development, performance management, and fostering a high-performance culture.
- Expertise in strategic account management; including creating and executing long-term account plans that enhance client relationships and identify growth opportunities.
- A strong history of driving customer success by understanding client needs, optimizing platform value, and building deep, trusted partnerships.
- Ability to translate data insights into strategic recommendations that drive revenue and enhance customer value.
- Demonstrated success in partnering with cross-functional teams such as Sales, Product, Operations, and Marketing to align on client goals and execute complex initiatives.
- Strong communication and stakeholder management skills, with the ability to influence senior leaders and advocate for client needs.
- High proficiency in tools like Salesforce, Excel, and business intelligence platforms for account planning and reporting.
- Bachelor's degree in Business, Marketing, Supply Chain, or a related field.
PREFERRED QUALIFICATIONS, JOB SKILLS, ABILITIES
- An MBA or advanced degree is a plus, especially with a focus on strategy, operations, or customer success.
The pay rate for this role will range between $150,000 to $180,000, per annum. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.
EMPLOYEE BENEFITS
- Competitive compensation packages including bonus and options
- Medical, dental, and vision benefits
- Matching 401(K)
- Paid time off
- Telecommuting and remote-work options
- Support for continuing education
- Team off-sites, social events, annual company events, and frequent extracurricular activities
- Unlimited snacks and drinks (in office)
THE COMPANY
B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today's top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.
While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we're proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.
We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.
Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.
For more information, visit bstock.com/careers/
OUR VALUESMake Each Dollar Count
Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.
Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).
Do The Hard Things Today That Will Pay Off Tomorrow
We're willing to sacrifice and endure, fail and adapt to reach our long-term goals.
Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed.
Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.
No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.
Work Authorization required.