Swope Health Services
Applications Analyst I
Swope Health Services, Kansas City, Missouri, United States, 64101
An Application Analyst specializes in providing technical and functional support relating to various applications used in the organization including the EMR system and other system level software. This role requires a person with critical thinking, detail oriented as well as excellent interpersonal and customer service skills. The right candidate for this role will have an analytical approach and be able to match solutions for unique client business needs. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines and target dates. You will be responsible for ensuring the system meets the needs of various stakeholders, as well as maintaining data integrity and security.
Job Duties:
•Lead implementations, upgrades, and technical support of applications. •Provide support to end users including clinical and support staff to triage and troubleshoot all application issues. •Research, diagnose, troubleshoot, and identify possible solutions on how to resolve an issue. •Document issue triage, troubleshooting and resolution steps as troubleshooting progresses. •Assist with resolution of critical errors and unexpected down time, until the issue is resolved, and systems are completely functional. •Set up all users in all applications including Staff and Provider Profile accounts. Assign roles, groups, provision and deprovision licenses for all modules associated with the EMR system. •Complete all vendor subscription enrollment processes to ensure timely onboarding and offboarding of new and current associates. •Responsible for supporting peripheral and interfaced devices integrated with clinical software. Perform basic desktop and network troubleshooting to isolate, diagnose, and resolve applications and interface problems. •Participate in all EMR related testing. •Develop clear and concise documentation and instruction manuals for end users. •Stays current with technology through seminars, educational opportunities, certifications, etc. •Participate in Change Advisory Board meetings and discussions. •Other duties as assigned.
Required Qualification: •Bachelor's degree in computer science, Information Systems, Healthcare Informatics, or in a related field is required. •Must have minimum of 4 years of work experience in healthcare setting. •Must have minimum of 2 years of customer service experience. Must obtain eCW certification within 1 year of hire or already have completed certification at Swope. •Extensive understanding of healthcare data, including familiarity with electronic health records (EHR), Health Level 7 (HL7), HIRS systems and other healthcare-specific data standards and protocols. •Understanding of clinical workflows within an EMR required. Working in eClinicalWorks EMR system is a plus. •Technical knowledge of current systems software, operating systems, and PC protocols and standards, including Windows Active Directory •Experience with Microsoft products required. •Must be a self-motivated and self-starter. •Strong written and verbal communication skills. •Critical thinking and analytical thinking with Organizational skills is a must.
Swope Health Services supports its team members with: •Medical benefits (including a Health Savings Account option), dental and vision •401(k) retirement plan with company match •Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability •Flexible Spending Account •Paid Days Off beginning at 12 days annually, effective the first day of employment •Eight annual company-paid holidays; One annual paid personal day.
About Swope Health Services: Each year, Swope Health serves over 45,000 patients, encompassing more than 200,000 visits in four counties on both sides of the state line. Our team members are proud of the work we do and the promise we've made - delivering coordinated care that values the needs of the whole person and championing better health in our community. Swope Health is a special place that cares for the people who need it most, wherever they are in the community. As part of our promise to battle health inequities and provide high-quality, comprehensive care, we make care visible. That means we proudly deliver our promise through every action, every day.
•Experience working in a team-oriented and collaborative environment is a must.
Job Description
Title:
Applications Analyst I
Department:
Information Technology
FLSA Classification:
Exempt
Created Date:
2019/04/08
Reporting To:
Application Manager
Location:
Swope Health Services
Salary Grade:
11
Version:
1.0
Position Summary
An Application Analyst specializes in troubleshooting and support of COTS and Saas applications. It is the Application Analyst's job to diagnose issues, provide training, and assist end users in the use and installation of Swope IT supported applications by performing the following duties:
Primary Functions
- Tier 2 application support through resolving application service requests, user provisioning, and end user training via phone or at any Swope Health facility in person. Supporting applications include {but not limited to): eClinicalWorks, Viztek (Konica Minolta), Magview, Microsoft Office 365 (Word, Excel, Powerpoint), ProofPoint, Gerner eCare, etc.
- Assist with Swope's deployment of Microsoft's 0365 including Skype and other associated applications
- Assist in developing training materials for supported applications.
- Assist with resolution of critical errors and unexpected down time, until the issue is resolved and systems are completely functional.
- AssisUwork on Application projects.
- Analyze application problems, determine cause and initiates corrective actions.
- Performs basic desktop and network troubleshooting to isolate, diagnose, and resolve applications problems.
-Assist in the preparation, planning, and execution of software upgrades/updates.
- Provision EPCS {Electronic Proscribing Controlled Substances) for providers within eClinicalWorks.
-Activation/Termination of Providers in ScriptPro for the 3408 program.
- Responsible for supporting peripheral and interfaced devices using clinical software.
- Monitor clinical software to ensure proper use and security via reviewing eClinicalWorks Login Report and User Access Report.
- Provide eClinicalWorks training in the absences/unavailability of other trainers via WebEx.
- Develops clear and concise documentation and instruction manuals.
- Participates in internal user group.
- Stays current with technology through seminars, educational opportunities, certifications, etc.
- Participate in an on-call rotation.
- Works well as a teammate and as an individual contributor.
- Other duties as assigned.
Education Requirements
1. Associates degree in Information Technology or equivalent work experience in Information Technology field.
2. 2 years Customer Service experience in Information Technology.
Experience & Qualifications
- Knowledge of Office 365 and related Office products
- EMR (eClinicalWorks) experience in clinical setting
- Experience with PACS systems
- Experience with pharmacy order fulfillment systems
- Health/IT experience highly desirable
Certification & Licensure Requirements
Title
Province/State
Physical Demands - General Activities
Occasionally
0-
33%
Frequently 45-65% Continuously 67-100%
Sitting
X
Standing
X
Walking
X
Bending
X
Reaching
X
Driving
X
Squatting
X
5 - 30 lbs.
30 - 60 lbs. over60Ibs
Pushing Lifting
X
X
Low
Medium High
Manual Dexterity
X
Associate Statement of Understanding
I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.
I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct relating to my position. As an associate, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.
As an associate, I will strive to uphold the mission and vision of the organization. All associates are required to adhere to the core values in all their interactions with customers and fellow associates.
Job Duties:
•Lead implementations, upgrades, and technical support of applications. •Provide support to end users including clinical and support staff to triage and troubleshoot all application issues. •Research, diagnose, troubleshoot, and identify possible solutions on how to resolve an issue. •Document issue triage, troubleshooting and resolution steps as troubleshooting progresses. •Assist with resolution of critical errors and unexpected down time, until the issue is resolved, and systems are completely functional. •Set up all users in all applications including Staff and Provider Profile accounts. Assign roles, groups, provision and deprovision licenses for all modules associated with the EMR system. •Complete all vendor subscription enrollment processes to ensure timely onboarding and offboarding of new and current associates. •Responsible for supporting peripheral and interfaced devices integrated with clinical software. Perform basic desktop and network troubleshooting to isolate, diagnose, and resolve applications and interface problems. •Participate in all EMR related testing. •Develop clear and concise documentation and instruction manuals for end users. •Stays current with technology through seminars, educational opportunities, certifications, etc. •Participate in Change Advisory Board meetings and discussions. •Other duties as assigned.
Required Qualification: •Bachelor's degree in computer science, Information Systems, Healthcare Informatics, or in a related field is required. •Must have minimum of 4 years of work experience in healthcare setting. •Must have minimum of 2 years of customer service experience. Must obtain eCW certification within 1 year of hire or already have completed certification at Swope. •Extensive understanding of healthcare data, including familiarity with electronic health records (EHR), Health Level 7 (HL7), HIRS systems and other healthcare-specific data standards and protocols. •Understanding of clinical workflows within an EMR required. Working in eClinicalWorks EMR system is a plus. •Technical knowledge of current systems software, operating systems, and PC protocols and standards, including Windows Active Directory •Experience with Microsoft products required. •Must be a self-motivated and self-starter. •Strong written and verbal communication skills. •Critical thinking and analytical thinking with Organizational skills is a must.
Swope Health Services supports its team members with: •Medical benefits (including a Health Savings Account option), dental and vision •401(k) retirement plan with company match •Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability •Flexible Spending Account •Paid Days Off beginning at 12 days annually, effective the first day of employment •Eight annual company-paid holidays; One annual paid personal day.
About Swope Health Services: Each year, Swope Health serves over 45,000 patients, encompassing more than 200,000 visits in four counties on both sides of the state line. Our team members are proud of the work we do and the promise we've made - delivering coordinated care that values the needs of the whole person and championing better health in our community. Swope Health is a special place that cares for the people who need it most, wherever they are in the community. As part of our promise to battle health inequities and provide high-quality, comprehensive care, we make care visible. That means we proudly deliver our promise through every action, every day.
•Experience working in a team-oriented and collaborative environment is a must.
Job Description
Title:
Applications Analyst I
Department:
Information Technology
FLSA Classification:
Exempt
Created Date:
2019/04/08
Reporting To:
Application Manager
Location:
Swope Health Services
Salary Grade:
11
Version:
1.0
Position Summary
An Application Analyst specializes in troubleshooting and support of COTS and Saas applications. It is the Application Analyst's job to diagnose issues, provide training, and assist end users in the use and installation of Swope IT supported applications by performing the following duties:
Primary Functions
- Tier 2 application support through resolving application service requests, user provisioning, and end user training via phone or at any Swope Health facility in person. Supporting applications include {but not limited to): eClinicalWorks, Viztek (Konica Minolta), Magview, Microsoft Office 365 (Word, Excel, Powerpoint), ProofPoint, Gerner eCare, etc.
- Assist with Swope's deployment of Microsoft's 0365 including Skype and other associated applications
- Assist in developing training materials for supported applications.
- Assist with resolution of critical errors and unexpected down time, until the issue is resolved and systems are completely functional.
- AssisUwork on Application projects.
- Analyze application problems, determine cause and initiates corrective actions.
- Performs basic desktop and network troubleshooting to isolate, diagnose, and resolve applications problems.
-Assist in the preparation, planning, and execution of software upgrades/updates.
- Provision EPCS {Electronic Proscribing Controlled Substances) for providers within eClinicalWorks.
-Activation/Termination of Providers in ScriptPro for the 3408 program.
- Responsible for supporting peripheral and interfaced devices using clinical software.
- Monitor clinical software to ensure proper use and security via reviewing eClinicalWorks Login Report and User Access Report.
- Provide eClinicalWorks training in the absences/unavailability of other trainers via WebEx.
- Develops clear and concise documentation and instruction manuals.
- Participates in internal user group.
- Stays current with technology through seminars, educational opportunities, certifications, etc.
- Participate in an on-call rotation.
- Works well as a teammate and as an individual contributor.
- Other duties as assigned.
Education Requirements
1. Associates degree in Information Technology or equivalent work experience in Information Technology field.
2. 2 years Customer Service experience in Information Technology.
Experience & Qualifications
- Knowledge of Office 365 and related Office products
- EMR (eClinicalWorks) experience in clinical setting
- Experience with PACS systems
- Experience with pharmacy order fulfillment systems
- Health/IT experience highly desirable
Certification & Licensure Requirements
Title
Province/State
Physical Demands - General Activities
Occasionally
0-
33%
Frequently 45-65% Continuously 67-100%
Sitting
X
Standing
X
Walking
X
Bending
X
Reaching
X
Driving
X
Squatting
X
5 - 30 lbs.
30 - 60 lbs. over60Ibs
Pushing Lifting
X
X
Low
Medium High
Manual Dexterity
X
Associate Statement of Understanding
I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.
I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct relating to my position. As an associate, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.
As an associate, I will strive to uphold the mission and vision of the organization. All associates are required to adhere to the core values in all their interactions with customers and fellow associates.