OAG - Crime Victim Services | Administrative Assistant II | 25-0162

Job Description GENERAL DESCRIPTION The Crime Victim Services Division of the Office of the Attorney General is seeking a Administrative Assistant who will provide administrative support for the Central Records section. The position responds to both written and verbal inquiries concerning claim status, payment and general information about the program. The position assists in complex mail and document imaging operations. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans. ESSENTIAL POSITION FUNCTIONS Prepares and disseminates information concerning claims status, bill status and general information about the program utilizing the PC and Crime Victims' Management System (CVMS) to retrieve and log information Performs complex research, verifying and indexing on all routine and special correspondence Performs complex preparation, distribution, and research all section records Develops, maintains and coordinates claim files, tracking system and section records Performs complex operations on document imaging system, including scans, and performing complex quality assurance of all imaged documents Trains and/or directs administrative support staff in performing related activities Prepares responses for correspondence on no records or maxed claims Identifies problem inquiries and refers them to appropriate section or immediate supervisor Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from high school or equivalent Experience: Two years of full-time experience working in the following (or closely related) fields: administrative support, customer service, clerical, general office experience; may substitute sixty hours from an accredited college or university Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to type 35 wpm (Typing test required at time of interview) Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5% PREFERRED QUALIFICATIONS Experience: In document imaging and data entry Other Language: Ability to proficiently read, write, and speak Spanish TO APPLY To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER