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Massachusetts Institute of Technology

Administrative Assistant 2

Massachusetts Institute of Technology, MA, Cambridge, 02138


REQUIRED: High School diploma or equivalent; a minimum of three years of administrative or related experience; attention to detail; excellent organizational, interpersonal, and communication skills; ability to prioritize, and handle sensitive and confidential information; high comfort level with software and the ability to learn new systems; meticulous accuracy and attention to detail; ability to meet deadlines and work collaboratively. PREFERRED: Experience in higher education and working with a ticketing system. Job 24548-5 $27.00 - $30.00/hour, depending on relevant experience and education. Full-Time, 35 hours/week; Hybrid schedule available. 10/25/2024 ADMINISTRATIVE ASSISTANT 2, Registrar's Office, to serve as the initial contact on the Records Team for front-facing services to students, families, faculty, staff, alumni/ae, federal investigators, and the general public. Escalates complex issues as needed; prepares academic transcripts and certifications, and requests verification of attendance and degree information; provides business and operation functions in support of the entire Registrar's Office; responsible for customer service, student records support, and other general responsibilities; interacts with clients on records and certifications, classroom scheduling, degree audits, student advising and/or faculty governance support; directs customer inquiries and requests with courtesy, accuracy, and efficiency; prepares and releases academic transcripts; and performs other general responsibilities include supporting the Registrar's leadership team in coordinating internal meetings, events, and functions, ordering office supplies, and performing related duties and special projects as needed.