Senior Backend Engineer - Customer Experience

Responsibilities

• As a Senior Backend Engineer on the Customer Experience team, you’ll play a crucial role in enhancing our platform’s efficiency, reducing friction for both our customers and our customer support agents.
• You’ll be a key part of a team whose work is massively impactful, working on solutions akin to the trim tab in aviation, ensuring a seamless and intuitive experience for everyone involved.
• Collaboratively work with product managers, designers, and other engineers to ideate and build elegant, delightful products for our customers and our support team.
• Combine empathy and data analysis to identify and address high-impact challenges faced by customers and to streamline support agent workflows.
• Design and develop robust, creative technical solutions to solve a wide range of problems across numerous product verticals.
• Build a long-lasting and scalable product that enables Mercury to continuously offer the most magical customer experience in the industry.

Qualifications

• Brings extensive experience operating at the senior level or higher as an engineer, with an emphasis in backend development.
• Is excited to learn and work with Haskell.
• Demonstrates deep, genuine empathy for customers, using this insight during the product development process to achieve a high standard for the products we build.
• Is proactive in identifying inefficiencies, and takes the initiative to improve them.
• Exhibits strong adaptability, and is comfortable navigating and contributing to multiple product verticals.

Benefits

• The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
• US employees (any location): $203,100 - 238,900 USD.
• Canadian employees (any location): CAD 184,800 - 217,400.

At Mercury, we are committed to crafting an exceptional banking experience for startups. Our team is passionately focused on ensuring our product not only meets but anticipates the needs of our customers. If this role interests you, we invite you to explore our public demo at demo.mercury.com.

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