Associate Vice President - Infrastructure

Associate Vice President - Infrastructure

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

JOB SUMMARY

The Associate Vice President - Infrastructure leads several teams to ensure optimal performance, availability and scalability of Northeastern University's IT systems. Responsible for planning, designing, implementing, and managing the infrastructure and operations strategy, architecture, policy, and standards. Oversee cloud migrations and optimization and the integration of cloud services with existing infrastructure.

Work closely with other IT leaders as well as business stakeholders, vendors, and external partners to align the infrastructure roadmap with the university's objectives and priorities. Utilize leadership and communication skills, along with a command of networking, cloud computing, virtualization, VoIP, and datacenter operations to manage the resources and staff on the infrastructure teams to ensure the delivery of high-quality services and solutions.

Regrettably, the university is unable to work sponsor for this role, now or in the future.

MINIMUM QUALIFICATIONS

Knowledge and skills required for this position are normally obtained through a Bachelor degree in Computer Science, Business, Engineering, or equivalent experience. Advanced degree highly desirable.

• 15+ years of relevant industry experience supporting multiple physical locations, heterogeneous environments (Windows, Linux, iOS), etc.
• 10+ years of technology leadership experience for enterprise infrastructure including active directory, voice, networking, and information security.
• Experience managing infrastructure operations organizations required; experience leading cloud systems engineers and software engineers preferred.
• Demonstrated strong collaboration skills with internal customers and management, including a strong sense of commitment to delivering on customer needs and requests.
• Proven track record of driving IT strategic initiatives and delivering on measurable business objectives.
• Focus on documentation and procedures, while creating repeatable, predictable processes.
• Team oriented with strong ability to work well with others.
• Excellent verbal communication skills.
• Experience managing a budget of 12 million operating, 15 million capital.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

1. Define the infrastructure strategy and three-year roadmap ensuring programs are defined and executed. Gain alignment with senior leadership and key stakeholders. Ensure technology roadmaps for infrastructure and operations services are maintained with timelines, impacts, and dependencies communicated.
2. Integrate information security risk management into business decisions and operations in collaboration with the CISO. Advise leadership on necessary security controls and processes to protect the enterprise and the business units commensurate to the assessed level of risk.
3. Lead, mentor, and coach a team of technical directors and managers consisting of engineers over cloud infrastructure, networking, and service reliability solutions; system administrators, service desk analysts, and engineers over network, VoIP, and phone services; and IT service operations, AV Services and other duties as assigned. Define SLAs for infrastructure and operations and ensure adherence to defined metrics.
4. Set Cloud architectural standards for the university's environment moving forward, design automation for cloud infrastructure, work closely with technology partners to design best-in-class cloud system implementations. Support for company-wide applications, infrastructure systems, and services, including but not limited to Active Directory/Azure AD, M365 (e.g., email, SharePoint, Teams, OneDrive, Intune), Google, and fileserver/storage. Tiers one, two, and three support for company-wide applications, infrastructure systems, and services, including but not limited to Windows servers, WAF Analytics tools (e.g., Power BI), Azure AD, SFTP, WVD, faxing, and file server/storage.
5. Ensure optimal management of system availability, performance, and capacity management proactively for core infrastructure areas. Lead automation design, development, and delivery to improve the availability, scalability, latency, compliance, and operational efficiency of services. Identify and lead continuous improvement initiatives that drive step-change improvements in the operational performance of infrastructure, networks, and services.
6. Develop and maintain comprehensive disaster recovery plans and conduct regular testing to ensure readiness for critical applications.

Position Type
Information Technology

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Associate-Vice-President---Infrastructure_R127804-1