Vice President - Services Lines

Position Summary

The Vice President (VP) – Service Lines will join a team of people from diverse personal and professional backgrounds who bring their expertise and passion together to deliver the best in academic medicine. The team is committed to collaboration, health equity, quality, caring for our people, and having an enjoyable time together. They are a team of leaders, physicians, clinical staff, business operations, trainees, researchers, and administrative professionals. The team is responsible, collectively, for the service lines that are essential and core to the health system, workforce health and wellness, and the accountable care coordination team. They also lead the system’s ambulatory care platform to align ambulatory operational excellence across our system of faculty and community practices throughout the Bay Area.

This role is an amazing opportunity for a health care leader to shape and deliver on the strategy of specific service lines. Unique to other service line leadership roles, this leader is also accountable for the clinical operations within the service line portfolio, allowing the planning and operations to come together to deliver on the strategy. We collaborate with exceptional physician leaders in the School of Medicine and partner in all aspects of care delivery and the research and education that takes place in the clinical setting. This VP is the clinical and business leader for the assigned service lines, driving operational excellence, clinical quality, staff and physician fulfillment, and patient experience.

Our system has grown significantly over the last five years and is poised to keep growing to serve the communities around us and those who need Stanford care. Expanded responsibilities, system leadership, and national presence are all possible based on the individual’s career plans.

Position Description
The VP - Service Lines leads a portfolio of service lines within the Stanford Medicine – Health Care enterprise and is the executive leader responsible for the quality, operations, strategy and performance of the assigned service lines. The VP has responsibility and accountability for establishing and maintaining operational excellence across all assigned service lines' delivery areas, quality of care and quality improvement, organizational and leadership development, maintaining necessary regulatory and compliance approvals and quality accreditations, effectiveness and efficiency of operations within the defined areas of responsibility. The VP works as a dyadic partner with the SoM Chairs and Department/Division leaders, Service Line Medical Directors, Clinic and Clinical Program Medical Directors, providers, nursing leaders, clinical services, and the Market Development team to develop and execute each Service Line's strategic plan in support of the missions of the organization. The VP partners with other leaders to promote strategic program growth, and deliver cost-effective services leading to revenue generation and increased market share. The VP maintains awareness of policy changes, alternate payment models, reimbursement strategies, and progressive care delivery frameworks in order to contribute to clinical integration, system sophistication, and improved financial performance. VP not only represents areas under their direct responsibility, but also provides leadership around organization-wide initiatives to improve quality, patient care, clinical effectiveness, reduce cost, optimize patient throughput, and patient & employee satisfaction.

What you will do

• Employees must abide by all Joint Commission and CMS requirements including, but not limited to, cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
• Supervise the administrative and clinical SHC leaders who lead the day-to-day operations of units/clinics associated with the assigned Service Lines.
• Collaborate with SoM leaders and faculty providers, Market Development, Operations, and SHC leadership to develop, implement and refine a comprehensive Service Line strategy aligned with core Stanford Medicine, and SHC goals and Service Line deliverables, if applicable.
• Execute and deliver on key Service Line metrics including Vizient, US News and World Ranking benchmark program ranking, profitability, and quality of care.
• Evaluate and make recommendations for new and/or innovative programmatic and/or expansion opportunities including new care models that help drive efficiencies and improvements for patients and providers.
• Ensure that operations, quality initiatives and service delivery are efficiently delivered across the Service Lines with a focus on maintaining flow, ensuring patient satisfaction, delivering high quality outcomes across the continuum of care.
• Ensure that there is adherence to all regulatory and patient/staff/faculty safety requirements.
• Partner with the leadership of the various hospital-based departments and community practices to ensure smooth patient flow by implementing best practice clinical processes and operational improvements.
• Work with a large multidisciplinary team across SHC, SOM, Stanford Medicine Partners, SHC-TriValley, Stanford Children’s Health and external groups to collaboratively evaluate and participate in care delivery integration across the system.
• Create a learning culture where process improvement and LEAN thinking is encouraged and rewarded.
• Create a culture where staff and faculty embrace diversity and treat each other with respect.

Targeted Service Lines

Dermatology & Dermatologic Surgery, Psychiatry, Sleep Medicine, Ophthalmology.

Education Qualifications

• Bachelor's Degree in business, nursing, health or public administration or a related field.
• Master's Degree in business, health or public administration, management or related field strongly preferred.

Experience Qualifications

• Bachelor’s degree and 14 years of progressive responsibility and related work experience or Master’s degree and 10 years of progressive responsibility and related work experience.

Required Knowledge, Skills and Abilities

• Ability to partner in the development and sustainment of goals, vision, and overall direction of the service lines.
• Ability to provide clear and concise information/presentations to Senior Executive Team.
• Ability to develop directors and managers. Develop strong team culture.
• Ability to drive a culture of proactive, integrated, high quality care delivery with a focus on continuous improvement through innovation and transformation.
• Evaluate current operational and referral trends in partnership with Business Development and Strategy to ensure continuous assessment of market opportunities to be presented to service line and senior leadership.
• Identify, collect, and analyze data related to the internal and external environment as well as Service Line functioning.
• Critically and comprehensively evaluate the Service Line’s processes, modes of care delivery and outcomes.
• Ability to mentor senior management, faculty & staff in the principles of process and service transformation.
• Ability to work comfortably with senior executives as well as faculty and staff who have various levels of education and expertise, understand their work patterns and partner to drive improvement.
• Ability to quickly learn new tools and theories in process improvement/change management.
• Strong expertise in Lean, JIT or Six Sigma techniques.
• Leadership skills to motivate cross-departmental performance.
• Ability to communicate and present in public forums.
• Ability to make a significant contribution to the organization’s overall effectiveness.
• Commitment to life-long learning and improvement.