Vice President of Service Delivery
Confidential, Los Angeles, CA, United States
Vice President of Service Delivery
About the Company
Industry-leading provider of website optimization tools
Industry
Outsourcing/Offshoring
Type
Privately Held
Founded
2009
Employees
51-200
Categories
- Information Technology & Services
- Internet
- Computing Infrastructure
- Data & Analytics
- Hosting Services
- Information
- Computers
- Technology
- Application Performance Monitoring
- Application Platforms
- Developer Tools
- Optimization
- Search Engines & Internet Portals
- Software
- Software Development & Design
About the Role
The Company is in search of a strategic Vice President of Service Delivery to lead the teams and infrastructure that support its managed and professional services. The successful candidate will be responsible for optimizing cloud operations, managing technical account and professional services, and ensuring exceptional customer engagement and satisfaction. This role requires a deep understanding of operational security, compliance, and cloud-native infrastructure, as well as a proactive approach to incident management and financial performance. The VP will be instrumental in driving service reliability, client retention, and team productivity, and will have a lasting impact on the company's service quality and customer success.
Key responsibilities for the VP of Service Delivery include building and managing a team of technical account managers, working with product management and development to evolve integrated service offerings, and developing customer service processes to anticipate and address needs. The role also involves formalizing site reliability engineering practices, managing infrastructure and service delivery, and ensuring operational security and compliance. The VP will lead the incident response program, drive financial performance, and manage delivery costs to meet gross margin targets. A proactive and strategic approach to problem management, as well as the ability to work closely with partners to secure services, is essential.
Hiring Manager Title
COO
Travel Percent
Less than 10%
Functions
- Product Management
- Information Technology