Product Manager

Your Impact: Partner with client(s), strategists, experience leads, and architects to frame business goals and value pools from which we can shape product propositions that provide transformative business outcomes and customer experience. Develop product vision, strategy, market/user research, by keeping the customer at the center of everything we do while using design thinking tools. Represent client in ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options. Develop solution hypotheses iteratively, based on user research, and industry and market trend analysis. Establish customer journey mapping to guide product development; then validate that learning with user testing. Translate product vision into a roadmap containing well-defined, prioritized features that will realize the product vision and value. Validate and present the business case to the C–level executives and lead business reviews to ensure the team prioritizes the right features. Serve as a voice of the customer among the cross-functional team, always understanding the customer needs. Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes. Masterfully apply Lean Agile practices and frameworks. Collaborate with product owners, solution managers, and cross-functional product managers, to ensure alignment towards the same program increment (PI) objectives. Collaborate with system architects to envision and prioritize system enablers. Represent industry best practice and market trends to assist the client in maintaining competitive advantage. Build and maintain a trusting relationship with the client, teams, and vendors; develop influence without authority. Inspire, lead, and mentor a high-performing team of Product Analysts to continually facilitate improvements in developing and enhancing best-in-class digital products and services.

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