Kavaliro
Information Technology Service Desk
Kavaliro, Orlando, Florida, us, 32885
We are seeking a detail-oriented and customer-focused Service Desk Technician to join our IT support team. The successful candidate will be responsible for providing first-level technical support to end-users, troubleshooting hardware and software issues, and ensuring prompt resolution of IT-related problems. An active
CompTIA A+ Certification
is required to qualify for this role. Key Responsibilities Technical Support: Serve as the first point of contact for end-users seeking IT assistance via phone, email, or in person. Troubleshoot and resolve hardware, software, and network issues in a timely manner. Device Management: Install, configure, and maintain computer systems, peripherals, and mobile devices. Perform regular maintenance and updates on hardware and software. Incident Tracking: Record, track, and document service requests and incidents using the organization's ticketing system. Escalate complex issues to the appropriate support teams when necessary. User Training and Support: Provide guidance and training to users on software, hardware, and IT policies. Assist with onboarding new employees, including setting up accounts and devices. System Administration Support: Assist in managing user accounts, permissions, and access controls in various systems. Monitor IT infrastructure to ensure optimal performance and uptime. Other Duties: Stay updated with the latest industry trends and technologies. Participate in IT-related projects and tasks as assigned by management. Required Qualifications Certification: Active CompTIA A+ Certification (mandatory). Experience: 1-2 years of experience in IT support or a similar role. Proficiency in troubleshooting hardware and software issues on Windows and Mac OS platforms. Skills: Strong knowledge of computer hardware, operating systems, and basic networking. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Education: High school diploma or equivalent. An associate degree in IT or a related field is a plus. Preferred Qualifications Experience with IT service management tools (e.g., ServiceNow, Jira). Familiarity with Active Directory, Microsoft 365, and remote support tools. Additional certifications (e.g., Network+, ITIL) are advantageous.
CompTIA A+ Certification
is required to qualify for this role. Key Responsibilities Technical Support: Serve as the first point of contact for end-users seeking IT assistance via phone, email, or in person. Troubleshoot and resolve hardware, software, and network issues in a timely manner. Device Management: Install, configure, and maintain computer systems, peripherals, and mobile devices. Perform regular maintenance and updates on hardware and software. Incident Tracking: Record, track, and document service requests and incidents using the organization's ticketing system. Escalate complex issues to the appropriate support teams when necessary. User Training and Support: Provide guidance and training to users on software, hardware, and IT policies. Assist with onboarding new employees, including setting up accounts and devices. System Administration Support: Assist in managing user accounts, permissions, and access controls in various systems. Monitor IT infrastructure to ensure optimal performance and uptime. Other Duties: Stay updated with the latest industry trends and technologies. Participate in IT-related projects and tasks as assigned by management. Required Qualifications Certification: Active CompTIA A+ Certification (mandatory). Experience: 1-2 years of experience in IT support or a similar role. Proficiency in troubleshooting hardware and software issues on Windows and Mac OS platforms. Skills: Strong knowledge of computer hardware, operating systems, and basic networking. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Education: High school diploma or equivalent. An associate degree in IT or a related field is a plus. Preferred Qualifications Experience with IT service management tools (e.g., ServiceNow, Jira). Familiarity with Active Directory, Microsoft 365, and remote support tools. Additional certifications (e.g., Network+, ITIL) are advantageous.