Technical Support Specialist (24x7 Support)

Support Engineer- Cloud Tech Atlanta; GA (ONSITE) open to any SHIFT 12 Months Contract Seeking a Cloud Engineer to work with high-profile television networks to troubleshoot and ensure constant quality delivery to broadcasts and globally distributed clients. Responsibilities Provide technical support of Cloud infrastructure for Global Playout Services. Provide extensive support of multi-channel playout automation systems, components, and Media workflows, with the ability to quickly execute troubleshooting procedures. Understanding IP Network and Ethernet connectivity, including TCP/IP, UDP, RTP, VLANs, and multicast protocols. Monitoring & Control system configuration and support to maintain a stable, reliable on-air product. Understanding of signal routing control systems to route video/audio and Video-over-IP signals. Experience working with utilizing Network Management Systems (NMS), SNMP MIBs, OIDs, traps. Ability to support multiple server types to configure/troubleshoot: Windows/Linux workstation/server applications, operating systems, and hardware components. Creation and use of standard operating procedures, technical reference documents and drawings. Work closely with vendors and/or internal departments for optimal hardware/software configuration and support. Ensure service levels are met by monitoring and updating incident tracking system/s for timely resolution of critical issues. Technology Requirements Deep understanding of networking, Cloud-based network environments, Cloud computing and Virtual machines (VMs) Deep understanding of Windows and Linux servers and/or workstations. Experience with Linux, Windows OS, virtual and public and/or private cloud environments and knowledge of basic network troubleshooting using ubiquitous OS tools. Understanding of SMPTE 2022-7, SMPTE 2110, NDI, RTP, SCTE, CC 708/608, Dolby AC3 standards, and Transport Streams. Working knowledge of remote support tools. Experience & Skills Minimum 3 years of experience as a hands-on IT engineer in a cloud-based broadcast, post-production, or other operational environment. Ability to work any shift schedule - work at any time in a 24x7 staffed environment including weekends, holidays, evenings, and nights. Strong organizational skills and proficiency in establishing priorities with multiple projects under tight deadlines. Ability to work effectively as part of a team or individually with minimal supervision. Ability to adapt quickly to new or unfamiliar technology and products using documentation and online resources with minimal training. Ability to perform well in a high-pressure environment and maintain superior customer service demeanor. Preferred Skills Intermediate to advanced level Networking, SAN, and/or other relevant training courses a plus. Knowledge of networking, firewalls, routers, Active Directory & load balancers. Working knowledge of MPEG-4 encoders, MPEG Transport Stream analyzers and satellite transmission equipment. Preferred IT certification (ex. CCNA, MCP, CompTIA A+/Network+, AWS Certified Solutions Architect Associate, VMware Associate or equivalent are also a plus) Preferred understanding of broadcast automation systems. Demonstrated knowledge of serial digital broadcast equipment and measurement equipment. Compensation: The estimated pay range for this position is USD $40.00/hr - $43.50/hr and is a Non-Exempt role. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Benefits: We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.