Claims Adjuster, Auto Liability

The Associate Auto Liability Claims Adjuster will effectively resolve insurance claims with the ability to communicate compassionately and provide excellent customer service. This role will have full claim ownership and be the main point of contact for the customer until the claim is resolved in its entirety. This position will report to a Tesla Collision Center. The Associate Auto Liability Claims Adjuster will serve as a liaison between Tesla Insurance, Tesla Collision Center and the customer.

Responsibilities

• Analyze, review, and interpret policies to assess coverage, liability, value and loss
• Handle simple to moderate complexity claims, including single vehicle and multi vehicle losses with either clear liability or moderate liability or coverage investigations
• Establish and maintain proper loss and expense reserves on all managed claims as well as determine what investigation is necessary on more complicated claims to bring a claim to an equitable conclusion for all parties involved
• Document, verify and review damages as well as make timely payments to insureds, claimants and shops
• Daily contact with independent and other carrier adjusters, appraisers, insureds, claimants, attorneys, vendors, agents, and other related parties
• Support the Tesla Collision Center with Tesla Insurance customer complaints and service, to include repair estimate, rental, coverage, total loss and subrogation
• Maintain a professional relationship with the Tesla Collision Center staff and their customers

Requirements

• 3+ years of experience handling claims, including understanding and interpreting auto policies and 1+ year experience in appraisal/writing estimates
• Knowledge of and adherence to the state laws and regulations governing the handling of auto liability claims as well as an understanding of insurance, claims, mathematics, construction, and auto physical damage
• State adjuster's license where domiciled or must obtain and adjuster's license within 90 days of employment if not already active
• Non-resident adjuster's license where required in the states where we do business
• Exceptional organization skills while moving from task to task in a high pace environment
• Ability to problem solve for/with the customer

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program