Yum!
Franchise Business Partner
Yum!, Plano, TX, United States
Job Description
Are you a strategic thinker with a knack for driving operational success? As a Franchise Business Partner at Pizza Hut, you'll be the key ally to our franchisee (FZ) partners, helping them thrive and deliver exceptional experiences for their customers and employees. You'll work hands-on to boost restaurant performance, from customer satisfaction to delivery times, all while building lasting relationships that drive business growth. If you're ready to make an impact and help our franchisees achieve their full potential, this role is for you!
RESPONSIBILITIES:
About Us
Who We Are
Founded in 1958, Pizza Hut - a subsidiary of Yum! Brands, Inc. - now operates more than 18,000 restaurants in more than 100 countries. Pizza Hut is leading the way in providing customers with great experiences, innovating with technology and new products, as well as delivering exceptional service.
Our People & Culture
We're looking for people who LOVE pizza and thrive in a fun, past paced, and customer-centric environment. At our corporate campuses, Pizza Hut has created the perfect place for you to grow your career. Every day, you'll work to support our franchisees and teams across the U.S., continuously challenging yourself to feed more possibilities. In return, we'll provide professional development and career growth opportunities so that you can become your best and achieve your goals. And we'll sweeten the deal by immersing you in our world-class recognition culture and providing a robust array of benefits, some highlights include:
Giving Back
As a global company, Pizza Hut aims to make the world better by acting responsibly with respect to food, planet and people. Whether it's donating food through the Harvest Program or supporting literacy with the Pizza Hut BOOK IT! Program - the company, our franchisees and our team members are committed to improving the communities we serve.
Pizza Hut is an equal opportunity workplace and committed to fostering an inclusive, diverse culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history).
Are you a strategic thinker with a knack for driving operational success? As a Franchise Business Partner at Pizza Hut, you'll be the key ally to our franchisee (FZ) partners, helping them thrive and deliver exceptional experiences for their customers and employees. You'll work hands-on to boost restaurant performance, from customer satisfaction to delivery times, all while building lasting relationships that drive business growth. If you're ready to make an impact and help our franchisees achieve their full potential, this role is for you!
RESPONSIBILITIES:
- Develop a deep understanding of franchisee businesses and markets & developing trusted relationships with FZ Area Restaurant Leaders (ARL) based on credibility and performance
- Responsible for influencing franchisees to grow a valuable, profitable, and successful business through understanding & problem-solving their specific opportunities in customer service, delivery time and employee experience
- Partner with Operations Advisors on specific restaurant opportunity clusters to drive improvement across scorecard metrics; prioritizes which restaurants and DMA pockets require field visits through the strategic lens of what will drive portfolio results
- Collaborate with FZ ARL's to improve performance in underperforming markets, including restaurants that are at risk of damaging the brand.
- Develop, coach and grow the Operations Advisor reporting into this role and deploy resources thoughtfully towards goals and overall portfolio impact
- Responsible for 10-20 franchisee relationships within a given region within the US (franchisee relationships to account for ~1,000 stores).
- Reside in Charlotte, Atlanta, or Dallas preferred, with other remote locations being considered
- Bachelor's degree in business, operations or related field preferred
- 10 years of QSR, restaurant, retail, food and beverage, or similar industry expertise to credibly provide guidance and advice to franchisees and their employees to help make their businesses more successful
- Understanding of the restaurant P&L, including what levers to pull to help drive sales & profitability
- Strong technical skills to identify, organize, and analyze the relevant reporting to provide the key insights into the business and potential solutions for distressed markets
- Skilled in problem solving and identification of opportunities/gaps
- Strong interpersonal skills to develop and maintain franchisee relationships and influence senior FZ leaders towards brand goals and aligned business objectives
- Investment/financial competency to understand how to think about return on investment of capital put into new restaurants, remodels, equipment, personnel, technology, and initiatives to drive productive business planning conversations
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Estimated travel up to 50%
About Us
Who We Are
Founded in 1958, Pizza Hut - a subsidiary of Yum! Brands, Inc. - now operates more than 18,000 restaurants in more than 100 countries. Pizza Hut is leading the way in providing customers with great experiences, innovating with technology and new products, as well as delivering exceptional service.
Our People & Culture
We're looking for people who LOVE pizza and thrive in a fun, past paced, and customer-centric environment. At our corporate campuses, Pizza Hut has created the perfect place for you to grow your career. Every day, you'll work to support our franchisees and teams across the U.S., continuously challenging yourself to feed more possibilities. In return, we'll provide professional development and career growth opportunities so that you can become your best and achieve your goals. And we'll sweeten the deal by immersing you in our world-class recognition culture and providing a robust array of benefits, some highlights include:
- Hybrid work schedule and year-round half day Fridays
- Onsite childcare through Bright Horizons
- Onsite dining center
- Onsite gym with fitness classes and personal trainer sessions
- 4 weeks of vacation per year plus holidays and time off for volunteering
- Tuition reimbursement and education benefits
- Generous parental leave for all new parents and adoption assistance program
- 401(k) with a 6% matching contribution from Yum!
- Comprehensive medical & dental including prescription drug benefits and 100% preventive care
Giving Back
As a global company, Pizza Hut aims to make the world better by acting responsibly with respect to food, planet and people. Whether it's donating food through the Harvest Program or supporting literacy with the Pizza Hut BOOK IT! Program - the company, our franchisees and our team members are committed to improving the communities we serve.
Pizza Hut is an equal opportunity workplace and committed to fostering an inclusive, diverse culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history).