*Account Manager

Rapaport Account Manager, Auction Buy Team

Responsibilities

• Responsible for handling the physical event planning of the auctions and all duties and day-to-day work related to the buyer side of the auction business

• Manage existing buyer accounts - including but not limited to scheduling auction viewing appointments, following up on bid submissions, collecting payment for auction winnings, dealing with any inquiries, request, or issues
• Consistently call all Melee and Single Stone buyers before each monthly auction and schedule viewing appointments
  • Update all comments and account updates in CRM following each call
  • Follow up with all clients who could not be reached to ensure all available viewing appointments are solidly booked
• Conduct market research to generate new leads and call prospects to onboard them as auction buyers and schedule them for viewing appointments.
• Coordinate with international teams on scheduling clients, registering and onboarding new clients, collecting payment from winning buyers, and assisting with any client intervention
• Prepare auction files and distribute to international teams
• Manage and organize all auction viewing rooms to ensure they are properly set up at all times and monitor inventory of all auction tools and equipment
• Assist in managing small team of auction interns - including scheduling, managing hours, and training
• Prepare and ship winning merchandise to both local and international clients after each auction
  • Carefully arrange all international shipments according to all requirements for international customs.
• Act as liaison between clients and internal departments
• Assist with auction closing procedures
• Manage invoices and purchases
• Register new companies and set up accounts in the CRM system
• Review and process compliance forms for new accounts
• Prepare, analyze, and summarize auction reports
• Perform administrative duties and responsibilities
• Rotate covering reception desk when needed
• Ad hoc office tasks and duties
  • Provide additional support for Processing Team during auction preparation
  • Assist Supply Team with internal processes (Cash Advances, creation of purchases and seller invoices, tracking and managing outstanding charges)
• Manage upcoming auction dates on website
• Assist with coordinating and creating basic marketing files to promote upcoming auctions; manage Ad Management Platforms (Google Ad Manager, Constant Contact, HubSpot)

Requirements:

• Must have solid computer skills and be proficient in Microsoft Office, with a strong proficiency in Excel (both simple and advanced functions such as Pivot Tables, V-Lookups, etc)
• Salesforce experience a plus
• Strong attention to detail as well as solid organizational/time management skills
• Strong written and verbal communication skills a must
• Interest in cultivating client relationships and event coordination
• Independent, resourceful, organized, and a self-starter
• Ability to multitask in a fast-paced environment
• Ability to juggle multiple projects with overlapping timelines and meet their respective deadlines.
• Must be capable, trustworthy, personable and have a positive attitude
• Must be flexible to work extra hours and on weekends before and during some auctions
  • Occasional late nights and Sundays are needed for processing assistance before auctions
  • Late nights during Melee auctions and occasional Single Stone auctions are required to manage auction event and oversee clients and interns

About the Rapaport Group: The Rapaport Group is an international network of companies providing added-value services that support the development of fair, transparent, competitive and efficient diamond and jewelry markets. Established in 1976, the Group has more than 20,000 clients in over 120 countries. Group activities include Rapaport Information Services providing research, analysis and news; RapNet - the world's largest diamond trading network; Rapaport Laboratory Services provides GIA gemological services in India, Belgium and Israel; and Rapaport Trading and Auction Services specializing in recycled diamonds and jewelry. Additional information is available at www.diamonds.net.