Randall-Reilly
Account Manager | Remote or Onsite
Randall-Reilly, Charlotte, North Carolina, United States, 28245
ACCOUNT MANAGER
(Small-Medium Accounts)
Fusable, built on the heritage of Randall Reilly, is the premier brand for vital data solutions tailored for vital industrial markets. Fusable combines multiple datasets into new abilities to understand your markets, sell more and reduce risk. With a focus on innovation and customer-centricity, the company has established itself through its flagship brands such as EquipmentWatch, EDA, Iron Solutions, Central Analysis Bureau, RigDig BI, and Price Digests.
Job Purpose
The Account Manager will own the client relationship post-sales for a portfolio consisting of small to medium EquipmentWatch client accounts. The client portfolio will consist of a combination of construction and finance verticals, as it relates to equipment.
Serving as the primary contact, the Account Manager is responsible for the onboarding, product adoption, value realization, upsell/cross-sell account expansion, and the renewal of their assigned client portfolio.
The ability to work independently as well as in a collaborative, cross-functional team environment is imperative as this position will work closely with Product Management, Marketing, Data Analysts, and Sales.
Key Responsibilities and Activities Develop and maintain long-term relationships with clients in the post-sales period, demonstrating an understanding of their needs and assume role as key resource of account. Conduct personalized onboards, training, and provide ongoing client support to maximize usage of product features and services. Identify and promote upsell and cross-sell opportunities across Fusable brands. Drive retention and expansion revenue through relationship and value-based promotion. Develop and deliver strategic plans and executive reviews to achieve business goals, maximize ROI, and drive account health and success. Track usage of all products across a portfolio of clients, address under-utilization and risks through additional trainings by establishing product stickiness. Plan, prioritize, and self-direct with minimal supervision. Monitor and maintain usage KPIs/client dashboards to monitor progress and success. Identify risks to the client achieving their stated business goals and collaborate with team to build a risk mitigation plan. Provide key insights of Voice of Customer (VOC) pertaining to product usage and user experience. Communicate new and on-going findings to Data, Product, Marketing, Consulting and/or Editorial stakeholders. Preferred Knowledge and Experience
3+ years relevant experience managing client relationships. Demonstrable experience in B2B Client Relationship Management, with a proven track record in the business intelligence sector. Construction tech or construction equipment industry experience preferred but not required. Strong candidates outside of the industry are encouraged to apply. Comfort in a quantitative environment to communicate, coach and translate for clients. Flair for account nurturing and client relationship management. Strong Interpersonal skills, highly motivated, with a strong orientation toward client relationships. Exceptional written, verbal and presentation skills required. Ability to work well independently and in a team environment. High attention to detail, ability to meet deadlines and respond to clients in a timely manner. Advanced working knowledge of MS Office Suite, specifically Excel and/or other similar statistics and data modeling software preferred, working knowledge of CRM software needed. This is a full-time position. Up to 10% Travel required. Fusable is a growth platform for vital national industries such as transportation, construction, and agriculture. Through a combination of people and technology, we give our clients unique capabilities to sell and serve their customers better. We create better relationships, better insights, and better results in sales, recruiting and other essential services that drive sustainable growth for our clients.
Perks/Benefits:
Competitive compensation We believe in propelling people to the best version of themselves. We offer medical, dental, vision, FSA, 401k, life insurance products and more! 11 paid holidays + PTO. Fitness membership reimbursement! We believe physical and mental health is important. You'll work in a highly collaborative and flexible environment. We offer both on-site and remote opportunities! We are growing but highly value relationships.
Fusableparticipates in the E-Verify program.
View the Participant & Right to Work Poster in English | Espaol
https://www.e-verify.gov/employers/employer-resources?resource=30
Application & Interview Impersonation Warning
- Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with Fusable for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If Fusable identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
Equal Opportunity Employer
(Small-Medium Accounts)
Fusable, built on the heritage of Randall Reilly, is the premier brand for vital data solutions tailored for vital industrial markets. Fusable combines multiple datasets into new abilities to understand your markets, sell more and reduce risk. With a focus on innovation and customer-centricity, the company has established itself through its flagship brands such as EquipmentWatch, EDA, Iron Solutions, Central Analysis Bureau, RigDig BI, and Price Digests.
Job Purpose
The Account Manager will own the client relationship post-sales for a portfolio consisting of small to medium EquipmentWatch client accounts. The client portfolio will consist of a combination of construction and finance verticals, as it relates to equipment.
Serving as the primary contact, the Account Manager is responsible for the onboarding, product adoption, value realization, upsell/cross-sell account expansion, and the renewal of their assigned client portfolio.
The ability to work independently as well as in a collaborative, cross-functional team environment is imperative as this position will work closely with Product Management, Marketing, Data Analysts, and Sales.
Key Responsibilities and Activities Develop and maintain long-term relationships with clients in the post-sales period, demonstrating an understanding of their needs and assume role as key resource of account. Conduct personalized onboards, training, and provide ongoing client support to maximize usage of product features and services. Identify and promote upsell and cross-sell opportunities across Fusable brands. Drive retention and expansion revenue through relationship and value-based promotion. Develop and deliver strategic plans and executive reviews to achieve business goals, maximize ROI, and drive account health and success. Track usage of all products across a portfolio of clients, address under-utilization and risks through additional trainings by establishing product stickiness. Plan, prioritize, and self-direct with minimal supervision. Monitor and maintain usage KPIs/client dashboards to monitor progress and success. Identify risks to the client achieving their stated business goals and collaborate with team to build a risk mitigation plan. Provide key insights of Voice of Customer (VOC) pertaining to product usage and user experience. Communicate new and on-going findings to Data, Product, Marketing, Consulting and/or Editorial stakeholders. Preferred Knowledge and Experience
3+ years relevant experience managing client relationships. Demonstrable experience in B2B Client Relationship Management, with a proven track record in the business intelligence sector. Construction tech or construction equipment industry experience preferred but not required. Strong candidates outside of the industry are encouraged to apply. Comfort in a quantitative environment to communicate, coach and translate for clients. Flair for account nurturing and client relationship management. Strong Interpersonal skills, highly motivated, with a strong orientation toward client relationships. Exceptional written, verbal and presentation skills required. Ability to work well independently and in a team environment. High attention to detail, ability to meet deadlines and respond to clients in a timely manner. Advanced working knowledge of MS Office Suite, specifically Excel and/or other similar statistics and data modeling software preferred, working knowledge of CRM software needed. This is a full-time position. Up to 10% Travel required. Fusable is a growth platform for vital national industries such as transportation, construction, and agriculture. Through a combination of people and technology, we give our clients unique capabilities to sell and serve their customers better. We create better relationships, better insights, and better results in sales, recruiting and other essential services that drive sustainable growth for our clients.
Perks/Benefits:
Competitive compensation We believe in propelling people to the best version of themselves. We offer medical, dental, vision, FSA, 401k, life insurance products and more! 11 paid holidays + PTO. Fitness membership reimbursement! We believe physical and mental health is important. You'll work in a highly collaborative and flexible environment. We offer both on-site and remote opportunities! We are growing but highly value relationships.
Fusableparticipates in the E-Verify program.
View the Participant & Right to Work Poster in English | Espaol
https://www.e-verify.gov/employers/employer-resources?resource=30
Application & Interview Impersonation Warning
- Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with Fusable for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If Fusable identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
Equal Opportunity Employer